Leslie Bacus
Summary
Talented project management professional, and considered a knowledgeable leader and dedicated problem solver. Brings 22 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
18
18
years of professional experience
Work History
Consultant, Project Management
Verizon
12.2021 - Current
- Produce weekly status and impact reporting outlining 15 IT projects to assist management with making strategic plans and operational decisions.
- Improved project efficiency by streamlining communication channels and implementing agile project management methodologies.
- Decrease monthly fallout by 15% through effectively reviewing documents and identifying problem areas.
- Facilitated stakeholder meetings to provide updates on project progress, addressing concerns promptly while building trust among key decision-makers involved in the process.
UAT Testing Lead, Visible Product Team
Verizon
01.2021 - 12.2021
- Managed UAT testing operations, planning and strategy for the Visible prepaid promotions.
- Led a fast-changing, dynamic UAT testing team, delivering products on time and under budget
- Contributed to the development of seasonal marketing campaigns by providing insights into consumer preferences, resulting in a 50% increase in revenue.
- Assisted in hiring and training new team members, fostering a culture of continuous learning and development within the department.
Senior Analyst, Network Integrity
Verizon
11.2013 - 01.2021
- As lead contact for Disaster Relief, collaborated with teams across the organization to identify and provision customers affected by natural disasters.
- Redesigned processes, and documented and trained others on new processes.
- Led a project to prioritize and resolve 35 customer-impacting issues, thus reducing Vision provisioning errors by 75%
- Regularly completed SQL data mining to resolve revenue leaks related to unthrottled voice and data usage.
- Managed postpaid Real Time Reporting (RTR) network element to bill reconciliation for Verizon's entire customer base
- Collaborated with various network teams to troubleshoot and report network issues. This included research substantiation, filing tickets, and attending conference calls.
Global Enterprise Advisor
Verizon
06.2006 - 11.2013
- Lead customer service for Fortune 500 clients.
- Calculated savings and won a $2.5 million customer contract
- Scored in 90% percentile of all other GEAs in customer Net Promoter Scores (NPS) scores
- Analyzed billing trends and recommended savings solutions while maximizing company revenue
- Drove online tool enablement and adoption through regular training and incentives.
- Leveraged relationships within the organization to reduce customer-impacting impediments and ensure issues are resolved efficiently and effectively.
Education
MBA - Business And Project Management
Strayer University
Washington D.C.12.2016
Bachelor of Science - Communications
University of Evansville
Evansville, IN12.1996
Skills
- Reporting and documentation
- KPI management
- Financial analysis
- Presentation skills
- Business operations
- Project management
- Risk assessment
- Regulatory compliance
- Meeting facilitation
Timeline
Consultant, Project Management
Verizon
12.2021 - Current
UAT Testing Lead, Visible Product Team
Verizon
01.2021 - 12.2021
Senior Analyst, Network Integrity
Verizon
11.2013 - 01.2021
Global Enterprise Advisor
Verizon
06.2006 - 11.2013
MBA - Business And Project Management
Strayer University
Bachelor of Science - Communications
University of Evansville
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