Leslie Banfield
Bonita Springs,FL
Summary
Dynamic and detail-oriented professional with extensive experience at Cheddar's Scratch Kitchen, excelling in team leadership and customer engagement. Proven track record in coaching staff and enhancing service quality, fostering a customer-oriented environment. Skilled in beverage preparation and upselling, contributing to increased guest satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Team Lead Bartender
Cheddar's Scratch Kitchen
07.2023 - Current
- Led team in executing daily operations, ensuring timely service and adherence to quality standards.
- Trained and mentored new staff on menu items, customer service protocols, and operational procedures.
Bartender
Cheddars Stratch Kitchen
07.2023 - Current
- Prepared and served diverse alcoholic and non-alcoholic beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Engaged customers with friendly service, fostering a welcoming atmosphere for patrons.
- Upsold premium products through effective communication of beverage features and specials.
- Handled cash transactions accurately, contributing to seamless end-of-shift reconciliation processes.
- Developed strong relationships with regular customers, enhancing loyalty and repeat business opportunities.
Lead Server
Quail Village Golf Club
06.2020 - 05.2023
- Supervised team of servers, ensuring efficient service and adherence to standards.
- Trained new staff on menu offerings and customer service best practices.
- Streamlined order delivery process, enhancing table turnover rates.
- Resolved guest complaints promptly, maintaining high satisfaction levels.
- Monitored inventory levels, placing orders to prevent shortages during peak times.
- Led weekly team meetings to discuss performance and service improvements.
- Implemented training programs that improved server knowledge and engagement.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Server Trainer
Perkins Family Restaurant
01.2013 - 03.2019
- Trained new servers on menu knowledge and customer service best practices.
- Developed and implemented training materials to enhance team efficiency.
- Mentored staff to improve service techniques and teamwork dynamics.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Education
General
Lely High School
Naples, FL06-1993
Skills
- Detail-oriented approach
- Customer focus
- Coaching and mentoring
- Customer-oriented mindset
- Mentoring team members
- Attention to detail
Timeline
Team Lead Bartender
Cheddar's Scratch Kitchen
07.2023 - Current
Bartender
Cheddars Stratch Kitchen
07.2023 - Current
Lead Server
Quail Village Golf Club
06.2020 - 05.2023
Server Trainer
Perkins Family Restaurant
01.2013 - 03.2019
General
Lely High School
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