Leslie Barraza
Baytown,TX
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving enables effective navigation of complex situations. A collaborative team player, adaptable to evolving needs, consistently focused on delivering results through efficient and empathetic service. Recognized for reliability and a proactive approach in aligning customer and organizational objectives.
Overview
4
4
years of professional experience
Work History
Seafood Specialist
HEB Grocery Store
Baytown, TX
08.2023 - Current
- Ensured freshness and quality of seafood through regular inspections and adherence to safety standards.
- Assisted customers in selecting seafood products, providing knowledgeable recommendations and cooking tips.
- Maintained cleanliness and organization of seafood display cases, enhancing overall presentation and accessibility.
- Developed promotional displays for seasonal seafood offerings, increasing customer engagement and sales opportunities.
- Consistently met or exceeded departmental performance targets through effective planning, execution, monitoring, and adaptation of work processes.
- Reduced waste significantly by implementing strict inventory management procedures and accurately forecasting product demand.
- Provided exceptional service during high-traffic periods by efficiently managing customer queues and promptly addressing inquiries or concerns.
- Facilitated order processing aligned with inventory levels to maintain operational efficiency.
BOH Trainer
Chipotle Mexican Grill
Baytown, TX
12.2021 - 08.2023
- Outlined objectives and expectations for trainees to facilitate effective learning and development.
- Monitored inventory levels and reported discrepancies to management, ensuring proactive supply chain management.
- Reviewed instructional content to identify areas for improvement and delivered actionable recommendations.
- Assisted kitchen staff during high-demand periods to ensure seamless workflow and service delivery.
- Performed detailed cleaning and sanitization of all kitchen equipment, utensils, and work stations to uphold food safety regulations.
- Prepared fruits and vegetables by washing, peeling, and cutting to ensure readiness for cooking or serving.
Phlebotomist Trainee
Houston Methodist
Baytown, TX
02.2023 - 03.2023
- Conducted thorough patient identification processes prior to specimen collection to maintain procedural integrity.
- Performed blood sample collection using syringes, butterfly needles, and straight needles, ensuring adherence to safety and quality standards.
- Applied precise labeling techniques to blood vials, documenting collection date and patient name for effective sample management.
- Collected and delivered specimen samples to laboratory to ensure timely analysis.
- Maintained cleanliness and organization of work area, contributing to a safe environment for patients and staff.
- Engaged in training sessions to refine technical skills and knowledge of phlebotomy best practices and equipment usage.
Education
Some College (No Degree) - Certificate Program - Phlebotomy
Lee College
Baytown, TXNo Degree - Natural Sciences
San Jacinto College
Pasadena, Texas, TX05-2028
High School Diploma -
North Shore Senior High School
Houston, TX05-2020
Skills
- Blood Culturing
- Specimen Collection
- Critical Thinking
- Time Management
- Relationship Building
- Multitasking and Prioritization
- Employment Drug Screening
- HIPPA Compliance
- Customer Service
- Patient Communication
- Food safety regulations
- Cutting techniques
- Cooking techniques
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Led merchandising and inventory management.
- Enhanced customer and store leader satisfaction.
Languages
English
Native/ Bilingual
Spanish
Native or Bilingual
Education and Training
other
Timeline
Seafood Specialist
HEB Grocery Store
08.2023 - Current
Phlebotomist Trainee
Houston Methodist
02.2023 - 03.2023
BOH Trainer
Chipotle Mexican Grill
12.2021 - 08.2023
Some College (No Degree) - Certificate Program - Phlebotomy
Lee College
No Degree - Natural Sciences
San Jacinto College
High School Diploma -
North Shore Senior High School