LESLIE BEENE
Jasper,TN
Summary
Customer service professional with extensive experience in multichannel support and escalated inquiry resolution. Skilled in active listening, empathy, and accurate problem solving to drive customer satisfaction and retention. Proven ability to manage complex billing and account issues while reinforcing brand value. Adaptable collaborator thriving in fast-paced e-commerce environments.
Overview
1
1
Language
19
19
years of professional experience
Work History
CVScaremark
11.2025 - 01.2026
- Ask Consultants/cvs
- Assisted in project research and analysis to support client recommendations.
- Collaborated with team members to develop process improvement strategies.
- Conducted market assessments to identify opportunities for client growth.
- Prepared reports summarizing findings and actionable insights for stakeholders.
- Participated in training sessions to enhance industry knowledge and skills.
- Maintained documentation of project activities and progress for transparency.
- Assisted customers across email, phone, chat, and SMS with empathy, providing accurate information and resolving issues efficiently.
- Utilized customer relationship management software to track interactions and maintain service records.
- Processed orders and returns, ensuring timely completion through effective time management and adherence to company policies.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated complex inquiries with professionalism, delivering satisfactory resolutions through proactive issue resolution.
- Wfh
Customer Service Loyalty Representative
Verizon Wireless
03.2023 - 07.2025
- Supported Verizon Wireless loyalty customers, including high-risk and repeat callers requiring advanced de-escalation.
- Resolved billing issues, account discrepancies, and service concerns with accuracy and empathy.
- Utilized customer relationship management systems and remote communication tools to document interactions with attention to detail and manage customer accounts.
- Maintained composure during sensitive or escalated situations, ensuring a positive customer experience.
- Consistently met or exceeded performance metrics, including call handling time, customer satisfaction, and first-call resolution, while reinforcing customer loyalty through positive outcomes.
Customer Service Representative
Brother Keepers Insurance Agency
Jasper, TN
01.2007 - 03.2021
- Provided personalized support for insurance clients, including policy inquiries, quotes, payments, and account updates.
- Managed inbound calls and delivered clear, professional guidance on coverage and policy options.
- Maintained accurate records and ensured compliance with agency and regulatory standards.
- Built long-term client relationships through trust, reliability, and responsive service.
Education
High School Diploma -
Marion County High School
Marion County, Tennessee05-1997
Skills
Customer Service & Client Management: Client relationships, Client engagement, Customer relationship management, Issue resolution, Troubleshoot service issues, De-escalation and resolution of complex customer issues, High-volume call handling (up to 200 calls per day)
Process improvement
Strategic & Operational:
Timeline
CVScaremark
11.2025 - 01.2026
Customer Service Loyalty Representative
Verizon Wireless
03.2023 - 07.2025
Customer Service Representative
Brother Keepers Insurance Agency
01.2007 - 03.2021
High School Diploma -
Marion County High School