Leslie Betancourt
San Fernando,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
CSR
IST Solutions Inc.
7245 Laurel Canyon Blvd., California
08.2020 - Current
- Provided primary customer support to internal and external customers/drivers.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer/driver calls with minimal wait times.
- Answered customer/driver telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Managed over 50 calls daily
Assistant Underwriter
Sus Servicios
Sylmar, California
03.2019 - 08.2019
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients through active listening and Skill talents to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Worked on customer retention by keeping close contact with customers.
Merchandise Coordinator
Macys Sherman Oaks
Sherman Oaks , California
12.2017 - 01.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Sales Associate
Macys Burbank
Burbank , California
11.2016 - 04.2017
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Completed inventory counts and ordered merchandise.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Increased credit card sales
Cashier
Popeyes
Pacoima, CA
04.2014 - 10.2016
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Practiced proper safety and sanitation standards.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
Education
High School Diploma -
North Valley Occupational Center - Aviation Center
Mission Hills, CA2015
Skills
- Customer Service
- Problem-Solving
- Time Management
- Relationship Building
- Punctual and Reliable
Timeline
CSR
IST Solutions Inc.
08.2020 - Current
Assistant Underwriter
Sus Servicios
03.2019 - 08.2019
Merchandise Coordinator
Macys Sherman Oaks
12.2017 - 01.2019
Sales Associate
Macys Burbank
11.2016 - 04.2017
Cashier
Popeyes
04.2014 - 10.2016
High School Diploma -
North Valley Occupational Center - Aviation Center