Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Leslie Black

Williston,ND

Summary

Proven leader with extensive experience as a Shift Supervisor at Merry Glen School, adept in staff management and workplace safety. Skilled in fostering employee training, enhancing productivity through effective schedule management, and resolving conflicts with diplomacy. Demonstrates a customer-oriented approach, ensuring high satisfaction levels and operational efficiency.

Overview

15
15
years of professional experience

Work History

Shift Supervisor

Merry Glen School
10.2017 - 10.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.

Call Agent

Alorica
03.2015 - 03.2017
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Shift Supervisor

WSTS
09.2007 - 09.2012
  • Responded to and resolved resident questions and concerns.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Handled resident's medications.
  • Managed staff training and supervision.

Education

GED -

CWC
Lander, WY
05.1999

Skills

Employee Training

Workplace Safety

Staff Management

Customer-Oriented

Schedule Management

Conflict resolution techniques

Staff Scheduling

Problem-Solving

Cash Handling

Decision-making capabilities

Additional Information

I am punctual, reliable, hardworking and a quick learner.

Timeline

Shift Supervisor

Merry Glen School
10.2017 - 10.2022

Call Agent

Alorica
03.2015 - 03.2017

Shift Supervisor

WSTS
09.2007 - 09.2012

GED -

CWC

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Leslie Black