LESLIE BOONE
Amarillo,TX
Summary
Proven leader with a track record of mentoring teams for growth and enhancing employee engagement at Walmart. Excelled in logistics management and problem-solving, driving sales and profit growth. Skilled in coaching and implementing policies, demonstrating a strong customer focus and a knack for workforce planning.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Walmart
Amarillo, TX
06.2025 - Current
- Streamlined inventory management processes, reducing discrepancies and improving accuracy in stock levels.
- Led cross-functional teams to enhance operational efficiency and meet organizational goals.
- Analyzed key performance indicators to drive continuous improvement in service delivery standards.
- Oversaw daily operations, ensuring adherence to safety protocols and operational best practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Fresh Team Lead
Walmart
Amarillo, TX
09.2024 - 06.2025
- Lead the fresh team to follow processes in order to grow sales and profits.
- Teach and train my area Academy Trainers in order for them to grow their knowledge to teach our associates.
- Delegating responsibilities to associates in order to achieve daily goals.
- Interview applicants to find the people best suited for my team.
- Implemented inventory management practices to reduce stock discrepancies and improve accuracy.
- Monitored performance metrics, identifying areas for improvement in service delivery.
- Ensured compliance with safety standards, promoting a safe working atmosphere for all employees.
Merchandise Reconciliation Associate
Walmart
Amarillo, TX
07.2020 - 09.2024
- Developed strong relationships with vendors to ensure timely delivery of products.
- Updated databases when changes were made in pricing, quantities or product descriptions.
- Utilized problem-solving skills to identify root causes of inaccuracies and errors.
- Performed physical count of inventory items on a periodic basis.
- Investigated reasons behind discrepancies between vendor invoices and purchase orders.
- Maintained communication with vendors regarding discrepancies in shipments, returns and invoices.
- Resolved issues related to incorrect item counts or product damage.
- Conducted research into any discrepancies between system records and actual stock levels.
- Unloaded trucks using forklifts or pallet jacks when necessary.
- Processed paperwork associated with receiving and shipping operations.
- Assisted in training new team members on proper procedures related to shipping and receiving.
- Packed, sealed, labeled, and affixed postage to prepare materials for shipping.
- Inspected incoming shipments for accuracy against purchase orders.
- Ensured accurate record keeping of all items received and shipped out.
- Examined shipment contents and compared with manifests, invoices, and orders to verify accuracy.
Grocery/GM Stocker
Walmart
Amarillo, TX
04.2018 - 07.2020
- Stock, rotate and fill merchandise to the shelves
- Zone the store
- Work topstock
Produce Manager
Walmart
Amarillo, TX
10.2016 - 04.2018
- Ensured proper storage of produce items to maximize freshness and minimize spoilage.
- Trained new employees on store procedures related to stocking and merchandising of produce items.
- Ensured compliance with local health codes regarding food safety practices in the produce department.
- Monitored product quality and freshness, ensuring only the best products are available for sale.
- Inventoried stock, reordering when inventory dropped to specified levels.
- Implemented strategies for reducing shrinkage due to theft or mishandling of merchandise.
- Helped customers navigate way through department to locate needed produce.
- Provided guidance to team members on how to properly rotate stock according to expiration dates.
Grocery Manager
Walmart
Amarillo, TX
12.2015 - 10.2016
- Provided leadership and direction in the development of staff members through mentoring, coaching and training.
- Developed strategies to improve customer service, drive store sales, and increase profitability.
- Assisted with recruitment process by screening resumes and interviewing prospective candidates.
- Stocked delivered merchandise and conducted daily checks for price changes and out-of-date products.
- Utilized strong problem solving skills when addressing issues within store.
- Demonstrated and supported continuous improvement and growth mindset.
GM Manager
Walmart
Amarillo, TX
10.2015 - 12.2015
- Recruited, trained, evaluated and coached staff to maximize performance levels.
- Prioritized tasks based on importance level to ensure deadlines were met consistently.
- Used customer feedback for improving operations and building brand loyalty.
- Used computerized inventory system to plan and manage adequate inventory levels.
Customer Service Manager
Walmart
Amarillo, TX
09.2015 - 10.2015
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Assisted customers with resolving service-related issues.
- Utilized problem solving techniques to quickly resolve escalated issues from customers.
- Managed customer service staff by communicating expectations and monitoring and analyzing results.
- Provided ongoing support for existing customers by answering questions or addressing concerns in a timely manner.
Assistant Food Service Manager
United Supermarkets
Amarillo, TX
07.2014 - 07.2015
- Coordinated catering services according to client specifications.
- Established and maintained positive relationships with vendors, suppliers, and customers.
- Ensured compliance with health department regulations and established safety procedures.
- Conducted regular audits of food storage areas to prevent spoilage or contamination.
- Trained new employees on proper food preparation techniques, safety protocols, and sanitation standards.
- Developed and implemented cost-effective strategies to reduce food waste and improve customer satisfaction.
- Maintained accurate records of labor costs, operational expenses, and other financial information.
- Provided timely feedback on employee performance reviews.
- Managed scheduling for all staff members.
- Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Investigated and resolved complaints concerning food quality and service.
- Directed hiring, training, and scheduling of food service personnel.
- Arranged for maintenance and repair of cooking equipment and appliances.
Food Service Manager
United Supermarkets
Amarillo, TX
05.2011 - 07.2014
- Supervised portion control and quantities of preparation to minimize waste.
- Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation.
- Managed ordering, stocking, and inventory of food and beverages to ensure optimal customer service.
- Arranged for maintenance and repair of cooking equipment and appliances.
- Directed hiring, training, and scheduling of food service personnel.
- Conducted frequent checks to verify consistent, high-quality food service.
- Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen area.
- Ensured compliance with local health regulations related to food safety standards.
- Scheduled shifts for staff members according to business needs while maintaining budget constraints.
- Conducted regular inspections of the premises to identify potential safety hazards or areas needing maintenance attention.
- Maintained accurate records of all purchases, sales, and daily transactions.
- Supervised cleaning activities at end of shift including mopping floors, washing dishes.
- Assisted with recruiting efforts by interviewing job candidates and making hiring decisions.
- Rotated and replenished food display cases and products.
- Developed training programs for new staff members on proper food preparation techniques and health codes.
- Investigated and resolved complaints concerning food quality and service.
- Analyzed financial data to determine overall profitability trends within the department.
- Conducted regular inventory checks to ensure adequate supplies were available for daily operations.
- Performed some food preparation and service tasks, such as cooking, and serving food and drinks when necessary.
- Maintained food and equipment inventories to support business demand.
- Kept accurate records in compliance with sanitation and food service requirements.
Skills
- Customer focus
- Coaching and mentoring
- Workforce planning
- Software knowledge
- Logistics management
- Employee engagement
- Problem-solving
- Policies and procedures implementation
Certification
Food Safety Certification
Timeline
Operations Manager
Walmart
06.2025 - Current
Fresh Team Lead
Walmart
09.2024 - 06.2025
Merchandise Reconciliation Associate
Walmart
07.2020 - 09.2024
Grocery/GM Stocker
Walmart
04.2018 - 07.2020
Produce Manager
Walmart
10.2016 - 04.2018
Grocery Manager
Walmart
12.2015 - 10.2016
GM Manager
Walmart
10.2015 - 12.2015
Customer Service Manager
Walmart
09.2015 - 10.2015
Assistant Food Service Manager
United Supermarkets
07.2014 - 07.2015
Food Service Manager
United Supermarkets
05.2011 - 07.2014