Leslie Brito
Fresno,CA
Summary
Passionate about customer service, team collaboration, and effective communication. Proven ability to resolve issues promptly and manage cash transactions.
Overview
1
1
Language
6
6
years of professional experience
Work History
Barista
Starbucks
Fresno, California
08.2022 - Current
- Engaged customers and offered personalized beverage recommendations to enhance their experience.
- Served a variety of coffee and tea beverages while ensuring company standards.
- Managed busy morning rush, delivering personalized service and ensuring customer satisfaction.
- Trained new baristas on beverage preparation methods and customer service practices, achieving consistency in service.
- Worked collaboratively with team members to complete daily operations or goals.
- Processed cash register transactions and trusted with distribution of cash tips.
- Quickly addressed customer questions, demonstrating professionalism in interactions.
- Followed food safety protocols and complied with company policies.
Self Checkout Host
Walmart
Clovis, CA
04.2020 - 02.2022
- Educated customers on using self-checkout features effectively.
- Assisted customers with self-checkout equipment and transactions.
- Resolved customer concerns promptly and courteously.
- Monitored self-checkout area to ensure smooth operations and compliance with safety guidelines.
Education
High School Diploma -
Sunnyside High School
Fresno, CA08-2021
Associate of Arts - Anthropology
Fresno City College
Fresno, CA08-2026
Skills
- Customer service
- Team collaboration
- Effective communication
- Problem resolution
- Cash handling
- Time management
- Beverage preparation
Languages
Spanish
Native/ Bilingual
Timeline
Barista
Starbucks
08.2022 - Current
Self Checkout Host
Walmart
04.2020 - 02.2022
High School Diploma -
Sunnyside High School
Associate of Arts - Anthropology
Fresno City College