Certified Medical Assistant and Certified phlebotomist
currently attending LSUE for a degree in Nursing
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Coordinator
Southwest Louisiana Independence Center
Leesville, LA
06.2021 - Current
Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
Coordinated multiple facets of process without sacrificing performance.
Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
Discussed cases with clients, providers and staff.
Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Maintained clean, safe and well-organized patient environment.
Assisted disabled clients to support independence and well-being.
Monitored progress and documented patient health status changes to keep care team updated.
Administered medication as directed by physician.
Supervised daily activities and provided assistance to staff.
Developed rapport to create safe and trusting environment for care.
Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Sales Manager
Aaron's Sales And Lease
Leesville, LA
08.2019 - 06.2021
Handled customer relations issues, enabling quick resolution and client satisfaction.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Supervised sales team of 4 people, stepping in to support employees and deliver smooth sales processes for clients.
Organized promotional events and interacted with community to increase sales volume.
Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Improved sales processes to streamline customer acquisition and onboarding strategies.
Secretary
Pro Oil Exchange
Leesville, LA
02.2017 - 08.2019
Answered multi-line phone system and greeted callers enthusiastically.
Scheduled appointments and conducted follow-up calls to clients.
Maintained office supplies inventory by checking stock and ordering new supplies.
Provided clerical support to company employees by copying, faxing and filing documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Completed accurate daily report documents, memos and invoices.
Handled daily scheduling tasks and provided administrative support for entire department.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Recorded expenses and maintained accounting records.
Education
No Degree - Certified Medical Assistant
Burks Medical Academy
No Degree - Phlebotomy
Burks Medical Academy
Leesville, LA
Associate Degree in Nursing - Nursing
Louisiana State University At Eunice
Eunice, LA
05.2024
High School Diploma -
Leesville High School
Leesville, LA
05.2018
Skills
Patient care understanding
Advocacy background
Excellent communication abilities
Administrative management
Cross-functional collaboration
Analytical mindset
Active listening strengths
Interviewing skills
Client needs assessments
Written and verbal communication
Multitasking Abilities
Planning and Coordination
MS Office
Certification
CMA - Certified Medical Assistant
PT - Phlebotomy Technician
Timeline
Case Coordinator
Southwest Louisiana Independence Center
06.2021 - Current
Sales Manager
Aaron's Sales And Lease
08.2019 - 06.2021
Secretary
Pro Oil Exchange
02.2017 - 08.2019
No Degree - Certified Medical Assistant
Burks Medical Academy
No Degree - Phlebotomy
Burks Medical Academy
Associate Degree in Nursing - Nursing
Louisiana State University At Eunice
High School Diploma -
Leesville High School
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