Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Leslie Caldera

Leslie Caldera

Melrose Park,IL

Summary

Results-driven professional with a background in customer service, skincare, and phlebotomy. Recognized for effective appointment scheduling and client record management, ready to leverage expertise to enhance client satisfaction and operational excellence. Dedicated Sales Associate skilled in customer service, relationship building, and communication. Proven ability to enhance client satisfaction and maintain organized client records.

Overview

1
1
Language
1
1
Certification
2
2
years of professional experience

Work History

Sales Associate

Hand and Stone Massage and Facial
Elmhurst, Illinois
04.2024 - Current
  • Greeted customers warmly, ensuring exceptional service and satisfaction.
  • Collaborated with team members to enhance customer experience during visits.
  • Addressed customer complaints professionally, resolving issues to maintain customer loyalty.
  • Processed payments and handled cash transactions accurately.
  • Answered incoming telephone calls to provide store, products and services information.
  • Used technology resources to assist customers in locating and selecting items.
  • Scheduled appointments and managed client records with efficiency.
  • Maintained cleanliness and organization of treatment rooms and reception area.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Observational Hours

Vitalant
Villa Park, Illinois
04.2026 - 04.2026
  • Observed client interactions during donation activities to gain insight into their functioning levels.
  • Evaluated existing policies and procedures within the organization for effectiveness.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Learned how the Trima Accel Blood Collection Machine works.

Education

Associate of Arts - Arts

Triton College
River Grove, IL
08-2026

Phlebotomy

Triton College
River Grove, IL
04-2026

Skills

  • Customer service
  • Skincare consultation
  • Treatment administration
  • Relationship building
  • Time management
  • Team collaboration
  • Sanitation protocols
  • Communication skills
  • Client record management
  • Appointment scheduling
  • Butterfly needle use
  • Venipuncture techniques
  • Patient privacy
  • Blood collection methods
  • Medical terminology
  • Patient preparation
  • Health safety protocols
  • Sample labeling
  • Patient care
  • Patient support
  • Specimen handling
  • Quality control practices
  • HIPAA compliance
  • Health information
  • Data entry
  • Skin puncture
  • Order of draw
  • Anatomy and physiology
  • Communication
  • Organization

Languages

Spanish
Native/ Bilingual

Certification

  • NHA Certified Phlebotomy Technician
  • Licensed Esthetician

Timeline

Observational Hours

Vitalant
04.2026 - 04.2026

Sales Associate

Hand and Stone Massage and Facial
04.2024 - Current

Associate of Arts - Arts

Triton College

Phlebotomy

Triton College
Leslie Caldera