Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Leslie Capps

Pittsfield,IL

Summary

Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 13-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills.

Patient-focused Nursing Supervisor with expertise in leading interdisciplinary teams within fast-paced clinical environments. Well-versed in planning and directing daily functions and improving delivery of patient care. Excellent communicator to align nursing services with patient needs.

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Seasoned nursing leader with team-building expertise, superior clinical skills and sound judgment honed over 13+ years of experience. Systematically build teams, maintain records and manage daily care with decisive approach and strong multitasking skills. Demonstrated success in enhancing team performance to boost patient care outcomes.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Care Manager

Community Loving Care Hospice
05.2023 - Current
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Worked with providers to define quality metrics and outcome reporting process.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for current patient census 55 and to include agency team of 11 clinical team members and 4 office team members.
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Nursing Supervisor

Hannibal Regional Hospital
08.2007 - 05.2023
  • Supervision of 90 plus bed facility
  • Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
  • Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Confidently directed overall operation of nursing services and patient care.
  • Answered questions and addressed concerns from employees via email, phone and in person.
  • Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines.
  • Maximized staff and patient protections by enforcing optimal disease prevention protocols.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Provided direct nursing care to patients when personnel was short-staffed.

Medical Telemetry Unit Registered Nurse

Hannibal Regional Hospital
04.2020 - 02.2022
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Educated family members and caregivers on patient care instructions.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.

Long-Term Care Registered Nurse

Liberty Village Of Pittsfield
04.2016 - 06.2017
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Monitored patient reactions after administering medications and IV therapies.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Evaluated patient histories, complaints, and current symptoms.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.

Education

Bachelor of Science - Nursing Science

Chamberlain University
Downers Grove, IL
05.2020

Associate of Science - Nursing Science

John Wood Community College
Quincy, IL
12.2010

Skills

  • Patient Education
  • Nursing Protocols
  • Care Delivery
  • Policy Enforcement
  • Direct Patient Care
  • Medication Administration
  • Patient Care Oversight
  • New Staff Mentoring
  • Interdisciplinary Care
  • Medication Review
  • Quality Improvement Activities
  • Workflow Coordination
  • Clinical Staff Management

Accomplishments

    I proudly held Unit Team Leader positions on a medical surgical/pediatric and medical telemetry units, I have a strong preceptor background for new graduate/experience team members, I have a well known understanding of certified nursing assistant's (CNA's) role and delegation due to previous work history as a CNA for 15 years in long term care and acute care settings, I have a very strong focus on patient-centered care that includes basic care needs and nursing skills. My total focus is on the patient, team members, and the organizations values and goals.

Certification

  • Licensed Registered Nurse, MO - 06/24/2011- Active
  • Licensed Registered Nurse, IL - 06/17/2011-Active
  • BLS Training-Current
  • ALS Training-Not Required for Current Position
  • PALS Training-Not Required for Current Position


Additional Information

I also possess the following:


  • Effective work collaboration skills between nurses, patient care techs, physicians, and all units of facility
  • Open communication skills with conflict resolution, coach, and counseling of patients, families, physicians, and team members
  • Effective IV start/administration
  • Initiate/maintain Intake/s/Output's
  • Flexibility of hours (Days/Nights/Weekend/Holidays)
  • Willing to learn at any given opportunity


Timeline

Patient Care Manager

Community Loving Care Hospice
05.2023 - Current

Medical Telemetry Unit Registered Nurse

Hannibal Regional Hospital
04.2020 - 02.2022

Long-Term Care Registered Nurse

Liberty Village Of Pittsfield
04.2016 - 06.2017

Nursing Supervisor

Hannibal Regional Hospital
08.2007 - 05.2023

Bachelor of Science - Nursing Science

Chamberlain University

Associate of Science - Nursing Science

John Wood Community College
Leslie Capps