GED -
Bellflower Adult School
Bellflower, CA
Leslie Cayson
Mesa,AZ
Summary
Eager to find a new employment opportunity where [Customer Service ] skills can be utilized. Accomplished Flight Attendant offering over 5 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Education
Associate of Science - Administration of Justices
Victor Valley College
Victorville, CA 08.2002 - 06.2006
No Degree - Human Resources
University of La Verne
La Verne, CA 09.2006 - 01.2010
No Degree - Nursing
Los Angeles Harbor College
Wilmington, California, CA 09.2004 - 12.2005
Skills
Vital signs monitoring
Condition reporting
Emergency patient triage
Problem-solving
Critical decision-making skills
Passenger safety management
Preflight briefings
Company culture and values
Physical stamina
Emergency situations management
Food and beverage service
Multitasking and organization
Team collaboration
Passenger assistance
FAA regulations
First aid
Adaptability and flexibility
Strong work ethic
Emergency procedures
Safety briefings
Accomplishments
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Recognized as Employee of the Month for handling intense situations with poise and compassion.
Overview
8
8
years of post-secondary education
18
18
years of professional experience
Work History
Nursing Assistant
Elite Nursing Services
Orange , Ca
03.2011 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Flight Attendant
United Airlines
San Francisco , Ca
03.2008 - 08.2025
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Relayed updates and information to passengers after confirming key details with pilot.
- Resolved passenger conflicts and medical emergencies during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Answered passenger questions and provided solutions to issues arising during flights.
Timeline
Nursing Assistant
Elite Nursing Services
03.2011 - Current
Flight Attendant
United Airlines
03.2008 - 08.2025
No Degree - Human Resources
University of La Verne
09.2006 - 01.2010
No Degree - Nursing
Los Angeles Harbor College
09.2004 - 12.2005
Associate of Science - Administration of Justices
Victor Valley College
08.2002 - 06.2006
GED -
Bellflower Adult School