Leslie Covarrubias
Barranca Insurance Services
FONTANA,CA
2
Languages
10
years of professional experience
Customer Service Representative handling phone and email support, payment processing, and account updates in insurance and operations settings. Manages multi-line call routing, customer account records, and clear client communication to resolve service issues quickly. Brings steady coordination with drivers, team members, and office staff to keep service moving.
Work History
Customer Service Representative
1 Year 4 Months- Handled a high volume of customer inquiries weekly by phone and email, resolving issues with clear, professional support.
- Process payments and update customer accounts in insurance software, maintaining accurate records and reliable account service.
- Coordinate follow-up communication with team members to support timely responses and consistent service delivery.
- Manage professional correspondence with clients and staff while maintaining organized office supplies and inventory.
Operations Coordinator Lead
6 Years 5 Months- Monitored daily on-time delivery updates to flag delays and keep customers informed.
- Answered customer inquiries by phone and email, resolving issues promptly and maintaining clear follow-up communication.
- Coordinated communication between drivers and clients to improve service quality and delivery timing.
- Tracked shipment progress closely, identified potential delays, and provided real-time status updates to customers.
- Trained new team members on standard operating procedures and best practices to support consistent daily execution.
- Maintained delivery records, updated customer information, and used CRM software and Data entry to support operations.
Customer Service Representative
6 Months- Processed claims and updated customer accounts using insurance software to support efficient case handling.
- Confirmed appointments, coordinated client communication, and kept schedules aligned with daily service needs.
- Applied CRM software and Microsoft office to organize correspondence, track updates, and support smooth office operations.
Education
Associate of Science - Business Administration
Skills
Customer service
Call center experience
Follow-up communication
Active listening
Appointment scheduling
Scheduling
Calendar coordination
Dispatch coordination
Data entry
CRM software
Microsoft office
Records management
Insurance software
Customer account updates
Office supply management
AS/400
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Barranca Insurance Services
07.2025 - CurrentRead More
Operations Coordinator Lead
Mountain Valley Express
06.2018 - 11.2024Read More
Customer Service Representative
SaveMax Insurance
12.2016 - 06.2017Read More
Chaffey College
Associate of Science from Business Administration
Read More