Leslie Cruz
Port Wentworth,GA
Summary
Dynamic professional with extensive experience at SRM, excelling in customer service and decision-making. Proven track record in optimizing dispatch operations and enhancing team efficiency. Bilingual in Spanish and English, adept at active listening and data entry, ensuring seamless communication and operational success. Recognized for implementing process improvements that significantly reduced errors.
Overview
5
5
years of professional experience
Work History
Dispatcher
SRM
Bloomingdale, GA
03.2023 - Current
- Coordinated daily dispatch operations to ensure timely delivery of services.
- Monitored vehicle locations using tracking software to optimize routes and reduce delays.
- Responded promptly to customer inquiries, providing accurate information and support.
- Collaborated with drivers to resolve issues and improve communication efficiency.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
Loader Operator
SRM
Bloomingdale, GA
03.2023 - Current
- Operated heavy machinery to load and unload materials efficiently.
- Maintained safety protocols and adhered to operational regulations.
- Conducted routine inspections of loading equipment for optimal performance.
- Collaborated with team members to streamline loading processes.
- Monitored inventory levels during loading operations to ensure accuracy.
- Performed routine lubricating, fueling and cleaning loaders.
- Consistently maintained clean worksites through diligent removal of debris, contributing to improved safety conditions for fellow workers.
- Monitored fuel, oil and water levels of heavy equipment.
- Assessed work sites daily for potential hazards.
- Properly operated loader by starting engine, shifting gears and pressing pedals and levers.
Team Leader
Parker’s
Savannah, GA
02.2022 - 03.2023
- Led team to optimize operational workflows and improve service delivery quality.
- Trained and mentored staff on best practices and safety protocols.
- Implemented process improvements that enhanced efficiency across daily operations.
- Coordinated inventory management and ensured adequate stock levels for seamless service.
Education
High School Diploma -
Fransisco Mendoza
Isabela PR08.2007
Skills
- Customer service
- Fully Bilingual- Spanish, English
- Data entry
- Decision-making
- Active listening
- Equipment inspection
- Materials ordering
- Verbal communication
- Multitasking
- Paperwork processing
Timeline
Dispatcher
SRM
03.2023 - Current
Loader Operator
SRM
03.2023 - Current
Team Leader
Parker’s
02.2022 - 03.2023
High School Diploma -
Fransisco Mendoza