Leslie Davis
Summary
Dedicated Registered Nurse (RN) with over 21 years of diverse healthcare experience, spanning clinical education, case management, and patient advocacy. Highly skilled in virtual care delivery, patient education, and medication adherence support. Recognized for exceptional communication skills, quality-focused care, and the ability to develop strong relationships with healthcare professionals and patients alike. Adept at utilizing call center technology to enhance service efficiency and patient outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Information Specialist II
Inizio Engage
07.2024 - Current
- Formerly Ashfield Engage
- Document medical requests and complaints, ensuring compliance with guidelines and regulations.
- Conduct study compliance calls, enrolling participants and providing patient support.
- Collect demographic data for product and literature fulfillment, maintaining quality standards.
- Communicate empathetically with callers, aiding understanding of medical terminology.
Triage Nurse- Global Nurse Advice Line
Optum Serve - Insight Global
01.2024 - 07.2024
- Provide 24/7 healthcare triage and patient education to military personnel and families via call, chat, and video.
- Supported military health system, enhancing service accessibility and response times.
- Utilized analytical skills to assess acute, chronic, and mental health concerns effectively.
- Collaborated with Optum Serve/United Healthcare to ensure comprehensive care delivery.
- Achieved measurable improvements in patient satisfaction and service efficiency.
Evaluator- Nursing Education Faculty
Western Governors University
05.2017 - 07.2023
- Evaluate nursing students' work, offering precise feedback to enhance their competencies.
- Expanded role to include MSN program evaluations, ensuring consistency and quality.
- Utilize nursing expertise to assess student submissions, fostering academic growth.
- Implement fair evaluation practices, contributing to improved educational outcomes.
- Support student development through comprehensive feedback, promoting learning success.
Public Health Registered Nurse
Mecklenburg County Public Health
Charlotte
01.2015 - 06.2018
- Managed school healthcare, delivering emergency care, patient/parent/teacher education, and routine health assessments.
- Conducted health screenings, collaborated with families, and provided community resource referrals.
- Ensured safe school environments through record audits, infection control, and health education.
- Mentored new hires and nursing students, enhancing team skills and knowledge.
- Improved school health outcomes through strategic case management and detailed reporting.
Neonatal Intensive Care Unit Registered Nurse
Caromont Regional Medical Center
07.2007 - 07.2015
- Deliver comprehensive care to neonates in a high-volume, family-centered NICU.
- Led high-risk delivery team, ensuring post-delivery stabilization and emergency transport.
- Supervised NICU team, optimizing staffing and assignments for neonatal and family needs.
- Collaborated with multidisciplinary teams to tailor care plans and educate families.
Neonatal Intensive Care Unit Registered Nurse
Atrium NE Children's Hospital
10.2010 - 05.2011
- Assessed and evaluated neonatal patients in Level IV NICU, ensuring high-quality care.
- Managed complex ELBW neonates, enhancing patient outcomes through specialized care.
- Participated in the High-Risk Delivery team, contributing to successful neonatal interventions.
- Collaborated with the NICU team and parents, focusing on neurodevelopmental support.
Telehealth Registered Nurse
Atrium Health Outreach
Charlotte
12.2007 - 03.2009
- Conducted remote triage for diverse populations, enhancing patient care efficiency.
- Implemented protocols for telephone advice, ensuring accurate medical guidance.
- Coordinated patient appointments and prescriptions, improving healthcare access.
- Educated patients on urgent care needs, increasing community resource utilization.
Telemetry Registered Nurse
Atrium Health Pineville
Pineville
01.2004 - 12.2007
- Provided cardiac care, ensuring timely interventions for abnormal trends, while providing patient education.
- Partnered with healthcare teams to coordinate rapid responses, improving patient safety and outcomes.
Education
Master of Science - Nursing Education
Grand Canyon University
01.2016
Bachelor of Science - Nursing
University of Texas
01.2014
Diploma - Nursing
Mercy School of Nursing
01.2003
Skills
- Patient Education and Disease State Management
- Virtual Care and Telehealth Expertise
- Call Center Communication and Technology Utilization
- Healthcare, Training, and Quality Improvement
- Regulatory Compliance and Protocol Adherence
- Relationship building with key stakeholders
Certification
- Compact Nursing License: South Carolina,
- Nursing License in California, Connecticut, DC, Hawaii, Massachusetts, New York, Michigan, Minnesota and Oregon.
Timeline
Medical Information Specialist II
Inizio Engage
07.2024 - Current
Triage Nurse- Global Nurse Advice Line
Optum Serve - Insight Global
01.2024 - 07.2024
Evaluator- Nursing Education Faculty
Western Governors University
05.2017 - 07.2023
Public Health Registered Nurse
Mecklenburg County Public Health
01.2015 - 06.2018
Neonatal Intensive Care Unit Registered Nurse
Atrium NE Children's Hospital
10.2010 - 05.2011
Telehealth Registered Nurse
Atrium Health Outreach
12.2007 - 03.2009
Neonatal Intensive Care Unit Registered Nurse
Caromont Regional Medical Center
07.2007 - 07.2015
Telemetry Registered Nurse
Atrium Health Pineville
01.2004 - 12.2007
Master of Science - Nursing Education
Grand Canyon University
Bachelor of Science - Nursing
University of Texas
Diploma - Nursing
Mercy School of Nursing