Leslie DeBord
Garner,North Carolina
Summary
Dedicated and result driven professional with extensive experience in nurturing growth, enhancing environments, and managing operations across childcare, education, and retail sectors. Adept at developing and implementing strategies that significantly improve individual performance and group dynamics. Skilled in streamlining processes, fostering effective communication, and handling sensitive information with discretion. Excels in roles requiring the ability to manage multiple projects and adapt quickly to changing environments. Seeking to bring a strong background in people management, operational efficiency, and problem-solving to a challenging position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Full-Time Nanny/Household Manager
PERKINS HOUSEHOLD
Garner, North Carolina
12.2022 - Current
- Successfully enhanced family life quality by providing exceptional childcare and household management for a family with one child, including efficient grocery shopping and creative activity planning
- Implemented and tailored child development programs based on extensive research in child psychology and behavior, significantly improving the child's emotional and cognitive growth
- Navigated and secured daycare options by consistently monitoring and engaging with multiple facilities, ensuring timely access to optimal childcare resources for the family
- Managed competing household projects and seamlessly coordinating family appointments, leading to an improved family schedule
- Strengthened parent-child dynamics through effective communication strategies and guidance on positive behavior reinforcement, resulting in noticeable improvements in family interactions and child behavior.
Lead Teacher
GODDARD SCHOOL
Morrisville, North Carolina
10.2022 - 12.2022
- Successfully implemented a dynamic educational program for children, resulting in enhanced learning experiences and positive feedback from multiple families
- Leveraged expertise in child development and behavior to create a nurturing environment, significantly contributing to the positive growth and development of individual children
- Developed parent engagement initiatives, offering guidance on fostering positive relationships, which markedly improved parent-child interactions and overall family well-being
- Ensured management and confidentiality of family and children's records, leading to personalized care and a deep understanding of each child's unique needs
- Achieved optimal time management in children’s schedules, effectively balancing educational activities, play, and nutrition, which enhanced the daily routine and overall development of the children.
Team Member
WHOLE FOODS MARKET
Chapel Hill, North Carolina
11.2020 - 11.2021
- Surpassed customer service metrics and retention goals, significantly enhancing customer experience and loyalty
- Played a key role in educating customers about store processes and product offerings, boosting customer engagement and satisfaction
- Contributed to team success by efficiently resolving customer inquiries, achieving an excellent level of customer satisfaction
- Showcased outstanding organizational skills in product storage and filing, maintaining high store standards and operational efficiency
- Ensured accurate and efficient transaction processing, enhancing customer trust and satisfaction, and supporting store operations
- Managed merchandise data, optimizing inventory alignment with customer needs and improving store merchandise management
- Organized store merchandise, maintaining strict adherence to store standards and policies, and contributing to a visually appealing shopping environment.
Bakery Clerk
LOWES FOODS
Mebane, North Carolina
08.2019 - 10.2020
- Achieved exceptional time management, effectively organizing tasks and schedules to meet stringent deadlines in a dynamic bakery setting, contributing to streamlined operations
- Surpassed customer service satisfaction targets by delivering detailed and accurate product information, contributing to an increase in customer satisfaction and repeat patronage.
Shift Lead
MENCHIE’S FROZEN YOGURT
Raleigh, North Carolina
06.2015 - 08.2019
- Enhanced customer service standards as Shift Lead, consistently addressing and surpassing customer needs, leading to notable increases in customer satisfaction and repeat business
- Executed precise and comprehensive data entry for financial reconciliation, ensuring accuracy and reliability in accounting records
- Streamlined and perfected transaction processes, significantly improving customer service efficiency and contributing to positive feedback from both customers and management.
Education
Some College (No Degree) - Liberal Arts And General Studies
Wake Technical Community College
Bachelor of Arts (BA) in Philosophy -
University of North Carolina Chapel Hill
08.2022
Skills
- Human Resources Best Practices
- Recruitment & Hiring Processes
- Employee Development & Training
- Performance Management
- Employee Relations & Engagement
- Customer Service Excellence
- Confidentiality & Professional Discretion
- Data Management & Confidentiality
- Problem Solving & Critical Thinking
- Organizational & Strategic Planning
- Diversity & Inclusion Initiatives
Accomplishments
President’s List | August 2016-June 2018
Wake Technical Community College | Raleigh, North Carolina
Certification
MENCHIE’S
Wake Technical Community College| Raleigh, North Carolina | March 2023
Associate Professional In Human Resources (aPHR) Certification Prep
Certification Scheduled | March 2024
Timeline
Full-Time Nanny/Household Manager
PERKINS HOUSEHOLD
12.2022 - Current
Lead Teacher
GODDARD SCHOOL
10.2022 - 12.2022
Team Member
WHOLE FOODS MARKET
11.2020 - 11.2021
Bakery Clerk
LOWES FOODS
08.2019 - 10.2020
Shift Lead
MENCHIE’S FROZEN YOGURT
06.2015 - 08.2019
Some College (No Degree) - Liberal Arts And General Studies
Wake Technical Community College
Bachelor of Arts (BA) in Philosophy -
University of North Carolina Chapel Hill