Leslie Dettloff
El Mirage,AZ
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
15
15
years of professional experience
Work History
Business Manager
Arizona Copper Beard
07.2019 - Current
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Streamlined business processes by implementing new project management tools and techniques.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
Judicial Clerk
Maricopa County Superior Court
09.2017 - 08.2019
- Ensured compliance with ethical standards within the courtroom by monitoring proceedings and reporting any concerns to the judge.
- Reviewed trial transcripts for accuracy, ensuring a reliable record for potential appeals or future reference.
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Attended court sessions to record and listen to critical information.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
General Manager of Food Service
Babbo Italian Eatery
08.2009 - 12.2016
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
Education
No Degree - Forensic Science
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ05.2008
Associate of Arts - Culinary Arts
Scottsdale Culinary Institute
Scottsdale, AZ10.2001
Skills
- Customer Service
- Employee Management
- Analytical Thinking
- Documentation And Reporting
- Cross-Functional Collaboration
- Process Improvement
- Issue Resolution
- Business Administration
Timeline
Business Manager
Arizona Copper Beard
07.2019 - Current
Judicial Clerk
Maricopa County Superior Court
09.2017 - 08.2019
General Manager of Food Service
Babbo Italian Eatery
08.2009 - 12.2016
No Degree - Forensic Science
Maricopa Community Colleges - Scottsdale Community College
Associate of Arts - Culinary Arts
Scottsdale Culinary Institute