Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hunter Gwin

Suwanee,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Insurance Policy Processor

Strickland General Agency, Inc.
09.2021 - 07.2024


  • Delivered prompt and accurate support to licensed agents in need of policy adjustments, including quotes and endorsements made during the term of the policies.
  • Steadily managed daily workflow ensuring timely completion of all tasks associated with policy processing.
  • Accurately utilized computer systems to input data accurately and efficiently.
  • Supportively worked with our underwriting department to determine appropriate risk ratings for policyholders.
  • Carefully verified and updated policyholder information with accuracy.
  • Maintained a detailed record of all transactions in the company database system.
  • Precisely calculated refunds, premiums, and adjustments.
  • Efficiently corresponded with the insured's agents to obtain information or inform of account status or changes.
  • Meticulously handled the modification and updating of policies.
  • Courteously managed policy issuance for auto dealers, non-dealers, and brokers.
  • Thoroughly reviewed and verified completion of mandatory documentation to ensure accuracy and completeness.
  • Reliably collaborated with our in-house finance department to ensure accurate and timely invoicing of policies.
  • Actively coordinated with claims department to resolve disputes or questions regarding coverage limits or exclusions efficiently.

Internet Parts Specialist

Jim Ellis Volkswagen Atlanta
05.2017 - 09.2021
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Diligently worked to enter customers orders in a timely and punctual manner to ensure timely shipping.
  • Ensured attention to detail in verification of customer orders when checking part and accessory compatibility with their vehicle using the customer provided VIN (Vehicle Identification Number).
  • Conducted thorough inspections of parts upon arrival from warehouse and suppliers to ensure optimal condition for customer delivery.
  • Coordinated with technicians to recommend parts for customer vehicles and processed repair orders upon approval from customers.
  • Tracked and processed customer returns efficiently.

Shipping And Receiving Parts Warehouse

Jim Ellis Volkswagen Atlanta
05.2015 - 05.2017
  • Promoted to Internet Parts Specialist.
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
  • Fulfilled and dispatched orders in a timely manner through both local delivery and utilizing OPA (Overnight Parts Alliance) for dealerships and body or mechanic shops out of state.
  • Provided quality training to new team members to ensure job efficiently.

Education

High School Diploma -

Mill Creek High School
Hoschton, GA
2010

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Customer Relations

Timeline

Insurance Policy Processor

Strickland General Agency, Inc.
09.2021 - 07.2024

Internet Parts Specialist

Jim Ellis Volkswagen Atlanta
05.2017 - 09.2021

Shipping And Receiving Parts Warehouse

Jim Ellis Volkswagen Atlanta
05.2015 - 05.2017

High School Diploma -

Mill Creek High School

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Hunter Gwin