Leslie Emerson
Alvin,TX
Summary
Detail-oriented professional with experience in healthcare, insurance, and membership services. Expertise in collecting and verifying information, maintaining records, and addressing account concerns. Proven ability to thrive in fast-paced environments while ensuring confidentiality and clear communication. Committed to enhancing customer and patient experiences through effective collaboration and problem-solving.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Licensed Insurance Agent
Actsphere Insurance Group
Pearland, TX
07.2026 - Current
- Verified and updated client demographic, financial, and insurance information, enhancing data accuracy for policy management.
- Communicated with clients via phone and electronic correspondence to assess coverage needs and ensure timely documentation.
- Maintained detailed client records within agency management systems, ensuring accuracy of interactions.
- Assisted with new business workflows, streamlining insurance applications, quotes, and policy documentation for efficient processing.
- Handled confidential personal and financial information in compliance with regulations and privacy standards.
Membership Coordinator
Planet Fitness
Dickinson, TX
05.2025 - 06.2026
- Executed member enrollment processes by accurately collecting, verifying, and entering data to ensure seamless onboarding.
- Functioned as main contact for members, resolving account issues through professional communication.
- Maintained updated membership records and documented all interactions within management systems to support effective member communication.
- Collaborated with team members to address member needs, contributing to improved satisfaction and retention.
- Managed sensitive personal and financial information, adhering to established privacy protocols.
Package Handler
UPS
League City, TX
11.2022 - 01.2025
- Routed high volumes of packages accurately based on established procedures and destination needs.
- Utilized computerized scanning and tracking systems for package verification, ensuring accurate record-keeping.
- Executed time-sensitive tasks with precision in a demanding environment, contributing to timely package processing.
- Adhered to safety and operational protocols to ensure reliable processing outcomes.
- Collaborated with team members and supervisors to resolve routing discrepancies, supporting service objectives.
Laundry Attendant
Speed Queen
Houston, TX
05.2020 - 09.2021
- Delivered front-line customer service by efficiently resolving machine operation and payment queries.
- Accurately processed cash and electronic transactions, maintaining strict accountability for purchases.
- Addressed customer complaints and coordinated with maintenance to ensure timely resolutions.
- Managed daily operations and maintained facility upkeep to ensure a clean and welcoming environment.
- Ensured a safe and organized environment while following established safety protocols.
Assistant Office Manager
Eyestyles
Pearland, TX
03.2015 - 01.2016
- Coordinated patient appointments while managing front-office communications and ensuring efficient flow.
- Registered patients and collected demographic and insurance information, ensuring accurate record-keeping for improved patient service.
- Verified vision insurance benefits and addressed patient inquiries regarding coverage and costs, enhancing patient understanding and satisfaction.
- Handled confidential patient and financial information while strictly adhering to privacy protocols and office procedures, safeguarding sensitive data.
Education
High School Diploma -
Clear View High School
Webster12-2011
Skills
- Insurance applications
- Policy documentation
- Regulatory compliance
- Data management
- Client communication
- Customer relationship management
Certification
- General Lines Agent- 3523622
Timeline
Licensed Insurance Agent
Actsphere Insurance Group
07.2026 - Current
Membership Coordinator
Planet Fitness
05.2025 - 06.2026
Package Handler
UPS
11.2022 - 01.2025
Laundry Attendant
Speed Queen
05.2020 - 09.2021
Assistant Office Manager
Eyestyles
03.2015 - 01.2016
High School Diploma -
Clear View High School