Leslie Erwin
Sheffield Lake
Summary
Dynamic team leader with a proven track record in customer service and team collaboration. Skilled in budget management and cash operations, consistently driving sales and enhancing guest satisfaction.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Old School Pizza & Wings
Rocky River, OH
10.2024 - Current
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Managed cash register operations, ensuring accurate billing and transactions.
Server
Erie Steak & Seafood Co.
Lorain, OH
05.2020 - 10.2023
- Provided exceptional service to high volume of daily guests.
- Completed day-to-day duties accurately and efficiently.
- Approached guests and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to guests when face-to-face or over the phone.
- Exceeded guest satisfaction by finding creative solutions to problems.
Team Manager
Buffalo Wild Wings
Avon Lake, OH
09.2021 - 05.2023
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Utilized problem solving skills to resolve conflicts between guests, employees and vendors.
- Maintained positive working relationship with fellow staff and management.
- Counted cash on hand at shift change to determine shortages or overages and prepare bank statements.
Retail Sales Associate
Bath & Body Works
Avon, OH
09.2017 - 11.2020
- Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Trained new associates on sales techniques and operational procedures, promoting team performance.
- Implemented visual merchandising strategies to enhance product displays and drive sales engagement.
Team Manager
Papa John's Pizza
Avon, OH
05.2018 - 05.2020
- Led team to achieve operational goals through effective scheduling and resource allocation.
- Managed daily cash intake, input and kept track of restaurant profits.
- Recorded and managed inventory levels and placed orders based on sales records.
- Trained new employees to understand company policies, procedures and job responsibilities.
Education
High School Diploma -
Brookside High School
Sheffield Village, OH05-2014
Skills
- Budget management
- Organization skills
- Sales
- Skilled multi-tasker
Timeline
Server/Bartender
Old School Pizza & Wings
10.2024 - Current
Team Manager
Buffalo Wild Wings
09.2021 - 05.2023
Server
Erie Steak & Seafood Co.
05.2020 - 10.2023
Team Manager
Papa John's Pizza
05.2018 - 05.2020
Retail Sales Associate
Bath & Body Works
09.2017 - 11.2020
High School Diploma -
Brookside High School