TRELEE GALLOWAY
Galesburg,IL
Summary
Proactive healthcare professional with comprehensive background in providing compassionate patient care and support. Goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability in the dynamic healthcare environment.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Server/Bartender
Oak Run Watering Hole
01.2024 - Current
- Served food and alcoholic beverages, including wine, beer, cocktails to 100-200+ patrons nightly
- Studied and memorized 50+ popular recipes and wines to give quality recommendations to guests
- Maintained a clean and organized bar are/server station
- Coordinated with my team to maintain a safe environment by regulating alcohol consumption and de-escalating conflict
- Collaborated with kitchen staff to ensure timely food delivery.
Certified Nursing Assistant
Seminary Manor
Galesburg, IL
2025 - Current
- Provided compassionate care to patients, ensuring comfort and dignity throughout daily activities.
- Assisted nursing staff with patient assessments and documentation for accurate health records.
- Coordinated patient mobility and rehabilitation exercises to enhance recovery outcomes.
- Monitored vital signs, reporting changes to healthcare teams for timely interventions.
- Trained new staff on best practices in patient care, fostering a supportive work environment.
- Advocated for patient needs during interdisciplinary team meetings to enhance care strategies.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
Service Consultant
Yemm Chevrolet GMC Buick Ram Dodge Jeep Chrysler
01.2022 - 01.2024
- Interact with customers to determine vehicle issues and service needs.
- Create accurate repair orders and provide cost estimates to customers.
- Schedule service appointments and follow up with customers on the status of their vehicles.
- Communicate effectively with technicians to ensure the timely completion of repairs.
- Recommend additional services or repairs based on the technician's evaluations.
- Maintains detailed reports of sales activities, including calls, orders, sales, lost business, and any customer or vendor relationship problems.
- Demonstrated knowledge of company products and services, including pricing plans and features.
- Promoted available products and services to customers during service, account management and order calls.
- Updated customer accounts in computer system, submitted payments and changed personal details.
- Surpassed sales goals through implementation of successful marketing strategies.
- Utilized problem solving skills while dealing with tricky situations involving dissatisfied customers.
Call Center Supervisor
Dick Blick
01.2018 - 2022
- I monitored and evaluated work completed by staff, answered customer mail, phone, fax, and email requests, and adjusted errors and complaints.
- Reviewed and processed order types, including, but not limited to internet, held, and retail.
- Called customers to approve shipments when their order was higher than anticipated, to ensure it was within their budget.
- Coached staff on strategies to enhance performance and improve customer relations.
- Analyzed call center data to identify areas of improvement in service delivery and productivity.
- Interact with other departments as necessary to provide good customer service.
- Review school and business orders and get them to the lowest and best prices.
- Contact them if there are pricing discrepancies.
- Assisted agents with complex customer inquiries by providing guidance or escalating issues to appropriate departments when necessary.
Education
Associates - General Education
Carl Sandburg College
06-2019
Associate of Science -
Carl Sandburg College
Galesburg, IL07-2025
Skills
- Budget management
- Team management
- Poised under pressure
- Staff training & coaching
- Recruiting & hiring talent
- Inventory Control
- Effective Problem Solver
- Patient care
- HIPAA compliance
Certification
- CPR/BSL
- ESA
- CNA
Timeline
Server/Bartender
Oak Run Watering Hole
01.2024 - Current
Service Consultant
Yemm Chevrolet GMC Buick Ram Dodge Jeep Chrysler
01.2022 - 01.2024
Call Center Supervisor
Dick Blick
01.2018 - 2022
Certified Nursing Assistant
Seminary Manor
2025 - Current
Associates - General Education
Carl Sandburg College
Associate of Science -
Carl Sandburg College