Leslie Espinola
Bedford,VA
Summary
Forward thinking and result driven Senior Director offering 25 years of progressive leadership experience. Top tier skills in business and operations management in the dental and non profit healthcare industry. Analytical problem solver and critical thinker with expert ability to drive growth and cultivate positivity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Operations
Partnerships For Dentists
08.2021 - Current
- Set team and individual KPIs and provide regular, actionable feedback.
- Increased clinic revenues by 47% by establishing goals, overseeing performance and mentoring staff.
- Consistently uphold great standards of leadership for employees, by leading by example for best-in-class customer service and employee retention.
- Continue to analyze clinical and administrative operations to effectively decrease annual spending by 30%.
- Coordinating and supporting integration planning, tracking and processes for new acquisitions.
Director of Dental Operations
Central Florida Health Care
09.2018 - 08.2021
- Saved 15% in supply costs by negotiating best pricing with top tier vendors.
- Produced weekly and monthly business metric reports for presentation to board of directors.
- Spearheaded and implemented new processes and community projects to expand scope of oral health access to underserved communities.
- Developed and updated dental policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, OSHA, Joint Commission, and HRSA.
- Collaborated with University of Florida to develop and implement Florida's first Medical/Dental Integration program.
Florida Regional Manager
Center For Oral Health
05.2017 - 08.2018
- Directed Integrated Delivery System and Global Capitation model with Florida's largest insurance provider.
- Created and fostered culture based on patient care and customer service.
- Developed clinical Standard Operating Procedure and training program.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts to improve access to care.
- Launched over 4 new locations through effective management of property acquisitions and construction and financial planning.
Orthodontic Practice Consultant
OrthoSynetics
04.2006 - 11.2016
- Improved performance, hiring practices and management systems to facilitate success of client's organization.
- Analyzed problematic areas to provide recommendations and solutions.
- Created and developed detailed action plans to meet revenue goals enhance team performance.
- Supported 13 Orthodontists and 28 individual practices with business analysis and recommendations for growth and improvements.
- Recognized as Top Consultant for 32%-47% yearly revenue increase in 23 of 28 practices.
Education
Bachelor of Arts - Business And Organizational Management
St. Petersburg College
St. Petersburg, FLSkills
- Process and Systems Improvement and Implementation
- Skilled Negotiator
- Team Building and Performance Improvement
- Problem Anticipation and Resolution
- Business Management and Development
- Strategic Vision
- Motivational Leadership
- Nonprofit Communications
- Revenue and Budget Management
- Mergers & Acquisition
- Cross Functional Team Administration
- Recruitment and Onboarding
Accomplishments
Cambridge Who's Who in Business
Affiliations
National Network for Oral Health Access - Practice Management Committee Member
Certification
Expanded Functions Dental Assistant
Certified Orthodontic Dental Assistant
Dentrix Practice Management Reporting
Timeline
Director of Operations
Partnerships For Dentists
08.2021 - Current
Director of Dental Operations
Central Florida Health Care
09.2018 - 08.2021
Florida Regional Manager
Center For Oral Health
05.2017 - 08.2018
Orthodontic Practice Consultant
OrthoSynetics
04.2006 - 11.2016
Bachelor of Arts - Business And Organizational Management
St. Petersburg College
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