Leslie Espinoza
Spring,TX
Summary
Compassionate Patient Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient scheduling, medical records management, and insurance verification. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and streamline office operations.
Overview
8
8
years of professional experience
Work History
Patient Coordinator
Texas Advanced Imaging
Conroe, Texas
09.2024 - Current
- Coordinated patient appointments and maintained accurate scheduling records to enhance clinic efficiency.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Customer Service Representative
The UPS Store Inc.
Tomball, TX
05.2023 - 09.2024
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Examined and inspected containers, materials and products to meet packing specifications.
Receptionist
Visage Salon and Day Spa
Tomball, TX
05.2022 - 05.2023
- Managed front desk operations, ensuring efficient communication and a welcoming environment for all visitors.
- Handled client inquiries and appointments, maintaining a smooth workflow.
- Performed inventory checks on hair care products, tools and other supplies as needed.
Server
Cotton Patch Cafe
Spring, TX
02.2020 - 04.2021
- Delivered exceptional customer service by efficiently managing orders and ensuring timely delivery.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Explained menu items, describing ingredients and cooking methods upon request.
Customer Service Cashier
Dairy Queen
Spring, TX
02.2019 - 02.2020
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Maintained work area and kept cash drawer organized.
Box Office Cashier
Cinemark Spring-Klein XD
Spring, TX
01.2018 - 12.2018
- Managed box office operations to ensure efficient ticket sales and customer satisfaction.
- Ensured that movie theater lobby was clean and stocked throughout shift.
- Answered phone calls regarding show times, pricing, and other inquiries.
Education
High School Diploma -
Klein Collins High School
Spring, TX05-2019
Skills
- Effective communication
- Time management
- Patient care coordination
Languages
Spanish
Native/ Bilingual
Timeline
Patient Coordinator
Texas Advanced Imaging
09.2024 - Current
Customer Service Representative
The UPS Store Inc.
05.2023 - 09.2024
Receptionist
Visage Salon and Day Spa
05.2022 - 05.2023
Server
Cotton Patch Cafe
02.2020 - 04.2021
Customer Service Cashier
Dairy Queen
02.2019 - 02.2020
Box Office Cashier
Cinemark Spring-Klein XD
01.2018 - 12.2018
High School Diploma -
Klein Collins High School