Leslie Figueroa
Surprise,AZ
Summary
Strong bilingual medical front office professional who efficiently and accurately handles multiple simultaneous tasks. Outstanding skills in communicating compassionately with patients, navigating electronic health records, and complying with HIPAA and other legal requirements for the medical field. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
Banner Healthcare
Scottsdale, Arizona
07.2025 - 10.2025
- Assisted in the development of referral processes and procedures.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Provided excellent customer service to both internal and external customers.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
Medical Receptionist
Children's Rehabilitative Service
Phoenix , AZ
10.2023 - 07.2025
- Protected patients by observing strict HIPAA guidelines.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Took messages from patients and promptly relayed to appropriate staff.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greet patients.
- Scheduled Interpreters.
Medical Group
Los Angeles Cardio Vascular Consultants
05.2017 - 01.2022
- Scheduling Worker's Comp appointments
- Answering a heavy volume of calls
- Processing billing
- Inputting ICD10 & CPT codes
- Inputting data
- Calling attorney's office
- Filling out 110 forms to sent to patients
- Requesting records from attorney's
Medical Receptionist
United Medical Imaging
East Los Angeles , CA
06.2015 - 06.2017
- Inputting data.
- Answering a heavy volume of calls.
- Scheduling appointments for patients.
- CPT codes.
- Matching ICD-10 for procedures.
- Verifying IPA and medical insurance.
- Requesting retro authorizations when needed.
- CPT modifications.
Medical Receptionist
Offices of Dr. Paul Urrea
Monterey Park, CA
02.2015 - 07.2015
- Inputting data
- Answering a heavy volume of calls.
- Scheduling appointments for patients
- Updating addresses, phone numbers, and insurance.
- Processing 40 to 55 patients a day.
- Verifying insurance and collecting co-payments.
Education
Medical Assistant Certification - Medical Assistant
International Career Development Collage
Huntington Park, CA11.2011
High School Diploma -
HUNTINGTON PARK HIGH SCHOOL
Huntington Park, CA06.2008
Skills
- Strong communication and interpersonal skills
- Verification of insurance
- PPO and HMO
- Appointment scheduling
- EMR system
- Faxing or emailing
- Medical billing, ICD-10, and CPT coding
- Reliable, efficient, and committed
- Able to multitask
- Attention to detail
- Caring and empathy
- Multi-line phone proficiency
References
References available upon request.
Languages
Spanish
Full Professional
Timeline
Referral Coordinator
Banner Healthcare
07.2025 - 10.2025
Medical Receptionist
Children's Rehabilitative Service
10.2023 - 07.2025
Medical Group
Los Angeles Cardio Vascular Consultants
05.2017 - 01.2022
Medical Receptionist
United Medical Imaging
06.2015 - 06.2017
Medical Receptionist
Offices of Dr. Paul Urrea
02.2015 - 07.2015
High School Diploma -
HUNTINGTON PARK HIGH SCHOOL
Medical Assistant Certification - Medical Assistant
International Career Development Collage