Maegan Cone
Hanceville
Summary
I am 27 years old, and I have over 6 years of experience providing customer service and support to areas of the food service industry, retail management, and health care. I am a detail-oriented and highly organized referral coordinator with a several-year history of serving patients in the field setting. Technically savvy, and an expert user of various software packages. Interested in contributing to the industry.
Overview
3
3
years of professional experience
Work History
Referral Coordinator
Complete Health
Cullman
11.2024 - Current
- I review referral details and expectations with provider expectations and request new referrals when necessary.
- Assisted in the development of referral processes and procedures.
- Answered questions and resolved concerns raised by both patients and specialists.
- I manage daily patient referrals through the Athena EMR system.
- Explained policies, procedures and services to patients.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
Office Coordinator
Drayer Physical Therapy
Cullman
06.2022 - 10.2024
- As an office coordinator I managed schedules, organized office functions, and I would oversee daily operations of office physical therapy staff and patients.
- I verified benefits and checked eligibility for various insurance companies worldwide, including Blue Cross Blue Shield, Medicare, Medicaid, Tricare, and the VA.
- I attended weekly meetings with higher level employees to discuss productivity, clinical enhancements and patient care.
- I am responsible for a variety of reports for the clinic that are due weekly, which show data to provide a larger look at the clinic’s needs and areas of concern.
Retail Store Manager
Metro by T-Mobile
Cullman
12.2021 - 05.2022
- For the small staff that worked under me, I prepared daily, weekly, and monthly reports
- I performed basic management functions including scheduling, handling customers when needed by staff, and held weekly meetings with the regional president of the company
- I was required to do daily device inventory counts as well as weekly device and accessory store inventory counts
- I was required to prepare the store and the staff daily for surprise inspections from the regional president
- I handled cash and credit card transactions daily and counted the drawers for deposits nightly
- This was audited daily as well as randomly from management above me
Education
High School - Standard Diploma
Brindlee Mountain High School
Guntersville, AL05.2015
Skills
- Strong interpersonal and communication skills
- MS Office Suite
- Ability to work collaboratively as part of a team
- Problem solving
- Leadership
- Inordinate attention to detail
- Excellent Organizational skills
- Proficient with a variety of EMR systems and templates
- Color theory
- Graphic design
- Branding strategies
- Time management
- Attention to detail
- Project management
Timeline
Referral Coordinator
Complete Health
11.2024 - Current
Office Coordinator
Drayer Physical Therapy
06.2022 - 10.2024
Retail Store Manager
Metro by T-Mobile
12.2021 - 05.2022
High School - Standard Diploma
Brindlee Mountain High School