Leslie Fox
Goodlettsville,TN
Summary
Detail-oriented professional with extensive experience in face-to-face patient access and claims coordination. Dedicated to exceptional customer service and teamwork to ensure smooth operations and enhanced patient experiences. Experienced in insurance verifications and claims processing guidelines, helping to ensuring a positive revenue cycle flow.
Overview
36
36
years of professional experience
Work History
Patient Access Team Lead
Nashville General Hospital, Nashville Hospital Authority
Nashville, TN
04.2004 - Current
- Led patient access operations, enhancing workflow efficiency and staff productivity, while providing excellent customer service to patients and medical staff.
- Trained/Mentored team members on best practices for patient registration, insurance verification and scheduling.
- Greeted and assisted patients with check-in and streamlined appointment scheduling processes, resulting in improved patient satisfaction.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Contributed to improving overall efficiency within the department through continuous process improvement initiatives.
- Improved patient satisfaction scores by providing exceptional customer service and addressing concerns promptly.
- Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
Specialty Claims Coordinator
HealthCost Solutions/William C. Beeler & Co.
Hendersonville, TN
05.2000 - 12.2003
- Coordinated stop-loss claims processing and documentation for timely resolution.
- Collaborated with stop-loss insurance companies to clarify claim details and requirements.
- Streamlined communication between internal teams and external companies.
Customer Service Representative
CNA Insurance Companies
Nashville, TN
07.1990 - 10.1999
- Positions held during employment:
- Customer Service Representative
- Medical and Dental Claims Examiner and Trainer
- Benefits Plan Loader
Education
Liberal Arts/Nursing
Lakeland Community College
Willoughby, OHMULTIPLE INSURANCE AND LEADERSHIP COURSES
LOMA, HIAA, CASE WESTERN RESERVE
Skills
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Microsoft Word, Excel, Outlook
- Reliable, Caring, Empathetic, Friendly, Organized & Detail Oriented
- Insurance verification
- Medical terminology
- Quality assurance
- Team collaboration
Timeline
Patient Access Team Lead
Nashville General Hospital, Nashville Hospital Authority
04.2004 - Current
Specialty Claims Coordinator
HealthCost Solutions/William C. Beeler & Co.
05.2000 - 12.2003
Customer Service Representative
CNA Insurance Companies
07.1990 - 10.1999
MULTIPLE INSURANCE AND LEADERSHIP COURSES
LOMA, HIAA, CASE WESTERN RESERVE
Liberal Arts/Nursing
Lakeland Community College