Leslie Friesner
Summary
Proven to excel in high-pressure environments, I leveraged my expertise in HIPAA compliance and exceptional customer service at Ohio Health Van Wert Hospital to enhance patient confidentiality and satisfaction. My adaptability and commitment to teamwork have consistently improved operational efficiency, demonstrating my ability to meet and exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Ohio Health Van Wert Hospital
2024.01 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Homemaker
Self-employed
2019.05 - 2024.01
- Worked flexible hours across night, weekend, and holiday shifts.
STNA
Vancrest
2017.12 - 2019.07
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
Education
High School Diploma -
Ohio Technical Center At Vantage Career Center
Van Wert, OH05.2019
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Phone and Email Etiquette
- Team Collaboration
- Flexible Schedule
- Punctual and Hardworking
Timeline
Patient Access Representative
Ohio Health Van Wert Hospital
2024.01 - Current
Homemaker
Self-employed
2019.05 - 2024.01
STNA
Vancrest
2017.12 - 2019.07
High School Diploma -
Ohio Technical Center At Vantage Career Center
Similar Profiles
Shelby CumminsShelby Cummins
Registration Clerk / Certified Medical Assistant at Van Wert HealthRegistration Clerk / Certified Medical Assistant at Van Wert Health
Luke WessellLuke Wessell
Maintenance Crew Member at Van Wert City SchoolsMaintenance Crew Member at Van Wert City Schools
Emma BrownEmma Brown
Ice Cream Server at Sycamore of Van WertIce Cream Server at Sycamore of Van Wert