Leslie Galvez
Bakersfield,CA
Summary
Motivated and resourceful individual with a solid foundation in customer service and product processing, eager to transition into the field of psychology. Strong interpersonal and communication skills developed through retail experience, with a keen interest in understanding human behavior and supporting others. Quick to learn and adapt, with a passion for applying psychological principles to real-world situations. Committed to personal growth and leveraging my background to contribute positively to the psychology field while enhancing my knowledge through further education and experience.
Overview
4
4
years of professional experience
Work History
Lead Sales Associate
Goodwill Central Coast
San Luis Obispo, 93401
10.2022 - 07.2024
- Oversee basic store operations in the absence of the Store Manager and Assistant Manager.
- Provide guidance to staff on sales questions or issues.
- Greet customers, offer assistance, and provide suggestions to customers in making product selections.
- Perform store opening and closing procedures.
- Communicate problems, complaints, potential theft, and/or safety issues to the Store Manager, or designee.
- Cash handling procedures, and ring up sales on the cash register.
- Assist with stock rotation and markdowns as directed by the Store Manager and designee.
- Place/display inventory on the sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal, and ensure a neat and safe work environment.
Product Processor
Goodwill Central Coast
San Luis Obispo, CA
12.2020 - 10.2022
- Price items that meet quality standards.
- Tag items that meet quality standards by affixing appropriate price tags, or labels.
- Sort and grade textile/clothing and hard sort items by separating into predetermined classifications and into quality level (e-commerce, retail store grade, Outlet grade or recycle)
- Sort and grade hard sort items; glassware and small wares, placing incomplete and/or broken items into containers for the Outlet, recycle, or trash.
- Accurately input product information into the computer system.
- Completed day-to-day duties accurately and efficiently.
- Met or exceeded target for on-time customer shipments.
- Packaging and shipping of finished goods to customers.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Worked with team members to improve process integration and flow.
Education
Bachelor of Arts - Psychology
California State University, Bakersfield
Bakersfield, CA12-2026
Associate of Arts - Psychology
Bakersfield College
Bakersfield, CA12-2020
Skills
- Sales strategy
- Customer needs assessment
- Merchandise displays
- POS systems
- Product recommendations
- Bilingual: English and Spanish
- Emotional awareness
- Empathy development
- Excellent communication and interpersonal skills
- Lead and manage a team
- Cultural awareness
- Problem-solving
Timeline
Lead Sales Associate
Goodwill Central Coast
10.2022 - 07.2024
Product Processor
Goodwill Central Coast
12.2020 - 10.2022
Bachelor of Arts - Psychology
California State University, Bakersfield
Associate of Arts - Psychology
Bakersfield College
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