Leslie Garcia
Houston,TX
Summary
Highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems, committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
11
11
years of professional experience
Work History
Dental Office General Manager
Jefferson Dental & Orthodontist
2020.03 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 20.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Front Desk Receptionist
Gonzalez Olivieri LLC
2017.01 - 2019.05
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Greeted 150-200 daily visitors and customers upon arrival, offered assistance and answered questions
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- Received packages and mail at front desk and dispersed to correct employees
- Carefully transcribed phone messages and relayed to appropriate personnel within 1 minutes of each call
Timekeeper
Sulzer Chem Tech
2014.11 - 2016.11
- Managed payroll processing for 160-200 employees
- Calculated salaries, rate changes, retroactive adjustments, overtime, termination,layoffs
- Updated employee files with new details such as changes in address, status change,etc
Receptionist
Advantage Dentists
2012.09 - 2014.11
- Welcomed all patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific Doctor
- Resolved patients problems and complaints by always being polite & showing patient care
- Prepared patient charts, verified insurances prior to treatment
- Answered multiple incoming calls daily to resolve issues, schedule appointments, and billing
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Maintained current and accurate medical records for over many patients
Education
High School Diploma -
Atascocita High School
Humble, TX05.2012
Skills
- Bilingua- Spanish
- Trustworthy and diligent
- Microsoft Word,Excel,Outlook,Quickbooks,Iterminal,Qpay etc
- Mail handling
- Budgeting
- Filing
- Call forwarding
- Office administration
- Time management
- Cash handling
- Technical support
- Performance improvement
- Sensitive information handling
- Researching skills
- Data entry
- Scheduling
- Problem-solving skills
- Sorting and labeling
- Verbal and written communication
- Telephone etiquette
- Customer Retention
- Customer Relationship Management
- Financial Administration
- Expense Control
- Workflow Planning
- Distribution Management
- Advertising and Marketing
- Staff Supervision
- Schedule Management
- Staff Development
- Problem Resolution
- Employee Scheduling
- Team Training and Development
- Training and Coaching
- Verbal and Written Communication
- Staff Training
- Staffing
- Team Player
- Efficient Multi-Tasker
- Labor Cost Controls
- Staff Motivation
- Performance Improvements
- Time Management
- Deadline-Oriented
- Consistently Meet Goals
- Team Leadership
Timeline
Dental Office General Manager
Jefferson Dental & Orthodontist
2020.03 - Current
Front Desk Receptionist
Gonzalez Olivieri LLC
2017.01 - 2019.05
Timekeeper
Sulzer Chem Tech
2014.11 - 2016.11
Receptionist
Advantage Dentists
2012.09 - 2014.11
High School Diploma -
Atascocita High School
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