Leslie Gonzales
Converse,TX
Summary
Dedicated and adaptable professional with a strong work ethic and exceptional interpersonal skills. Proven ability to quickly master new skills while working effectively both independently and as part of a team. Eager to contribute to organizational goals by bringing a proactive attitude to new challenges.
Overview
10
10
years of professional experience
Work History
Clinical Practitioner I
The Center For Health Care Services
San Antonio, TX
04.2017 - 12.2017
- Conducted comprehensive assessments to identify client needs, strengths, and areas for improvement, developing individualized treatment plans to support recovery goals.
- Delivered direct clinical services, including psychosocial rehabilitation, recovery planning, and care coordination, to enhance client well-being and self-sufficiency.
- Provided case management support through discharge planning, resource development, referrals, and linkage to the next level of care, ensuring continuity of services.
- Collaborated with interdisciplinary teams to address clients needs, improve outcomes, and promote recovery, leveraging strong communication and teamwork skills.
- Performed documentation and correspondence activities, including prescription assistance consultations and death review packets, ensuring compliance with organizational standards.
- Maintained accurate and timely records in electronic medical systems, aligning with quality improvement processes and organizational guidelines.
- Participated in professional development, and training opportunities to enhance clinical knowledge and ensure adherence to best practices.
- Supported client engagement efforts by effective scheduling, communication, and follow-up strategies.
- Applied problem-solving and crisis intervention skills during emergency case management, providing immediate assistance and developing coping strategies for clients.
- Performed cross-collaborative tasks, integrating resources and care approaches to address client challenges holistically.
Sales Associate
Cost Plus World Market
San Antonio, TX
08.2014 - 03.2015
- Delivered exceptional customer service by assisting customers with inquiries, purchases, and curbside order deliveries.
- Performed cashiering duties, ensuring accurate transactions and adherence to customer service guidelines and register procedures.
- Stocked merchandise on the sales floor and in the stockroom according to visual standards, schematics, pricing guidelines, and productivity and safety requirements.
- Maintained visual merchandising standards to enhance the shopping experience and align with company branding.
- Organized and maintained sales floor areas to ensure an efficient and appealing store environment.
- Complied with company policies, including loss prevention and distressed merchandise procedures, to protect store assets.
- Executed general housekeeping tasks to maintain a clean and welcoming store environment.
Barista
Starbucks
San Antonio, TX
01.2014 - 08.2014
- Delivered high-quality food and beverage products.
- Ensured compliance with store operating policies, including cash handling, safety, and security protocols, to maintain a smooth and secure operation.
- Engaged with customers to understand and respond to their needs, providing exceptional service through clear, pleasant, and effective communication.
- Adapted to various tasks within the store during each shift, demonstrating versatility and teamwork to support operational efficiency.
- Maintained calm demeanor during high-volume periods and special events.
Correctional Officer
Texas Department of Criminal Justice-McConnell Unit
Beeville, TX
06.2008 - 10.2013
- Conducted assessments of inmate needs, behaviors, and risk factors to develop appropriate supervision strategies and support individual rehabilitation goals.
- Educated inmates on institutional policies, coping strategies, and problem-solving techniques to foster compliance and encourage positive behavioral change.
- Collaborated with multidisciplinary teams, including supervisors, counselors, and program staff, to coordinate inmate referrals for educational, vocational, and rehabilitative services.
- Supervised and guided inmates in structured work programs, promoting skill development and accountability.
- Provided follow-up support by monitoring inmate progress and adjusting educational and disciplinary approaches to align with individual needs and facility goals.
- Assisted inmates in resolving conflicts by teaching effective communication, stress management, and decision-making skills, enhancing their ability to cope with challenges.
- Responded to emergencies by employing problem-solving skills, de-escalation techniques, and, when necessary, physical interventions to maintain a safe environment.
- Maintained accurate records, including assessments, progress reports, and incident documentation, ensuring compliance with institutional policies and contributing to ongoing improvement efforts.
Education
Bachelor of Arts - Psychology
The University of the Incarnate Word
San Antonio, TX01.2016
Associates of Science - General Studies
Coastal Bend College
Beeville, TX01.2013
Fine Arts - Communications
Cedar Park High School
Cedar Park, TX01.2001
Fine Arts - Communications
Leander High School
Leander, TX01.1997
Skills
- Customer Service: Manage a high volume of incoming calls, providing professional, timely, and clear responses to customer inquiries
- Follow-up & Communication: Ensured efficient follow-up via phone and email to guarantee timely processing
- Documentation & Record-Keeping: Maintain accurate, complete, and up-to-date documentation in proprietary databases
- Confidentiality & Sensitivity: Demonstrate respect, confidentiality, and understanding when handling sensitive customer circumstances while maintaining professionalism
- Performance & Metrics: Meet and adhered to attendance, schedule, production, and quality performance metrics, consistently delivering high-quality service
- Time Management & Organization: Prioritize daily responsibilities and tasks to meet deadlines effectively while maintaining high productivity levels
- Ongoing Education & Training: Engage in continuous learning around policies to stay updated on legal requirements and service improvements
- Problem-Solving & Innovation: Provide innovative ideas to improve department processes and support ongoing growth and efficiency
- Professionalism: Maintain a positive, empathetic, and professional demeanor at all times, ensuring a consistent and supportive customer experience
References
- Priscilla Castillo, 420 Muscadine Trail, Brenham, TX, 77833, (979) 702-0798
- Monique Gomez, 3201 Duval Rd Apt #1522 Austin, TX, 78759, (806) 283-4168
- Karla Pettit, 706 Jester Ridge, New Braunfels, TX, 78130, (210) 412-2317
Honorsandawards
- Cum Laude
- Psi Chi
- Vice President of Scholarship & Leadership: Phi Theta Kappa
- Dean’s List for maintaining a 4.0 GPA
- Scholastic Leadership
- National Junior Honor Society
- Certified Nurse Assistant #NA08864754
Activities
- Feast of Giving, 11/01/98, 11/01/01
- Volunteered at Hudson Hospital, 01/01/04, 01/01/05
- Drill Team, 01/01/96, 01/01/97
- Color Guard Captain, 01/01/97, 01/01/01
Timeline
Clinical Practitioner I
The Center For Health Care Services
04.2017 - 12.2017
Sales Associate
Cost Plus World Market
08.2014 - 03.2015
Barista
Starbucks
01.2014 - 08.2014
Correctional Officer
Texas Department of Criminal Justice-McConnell Unit
06.2008 - 10.2013
Bachelor of Arts - Psychology
The University of the Incarnate Word
Associates of Science - General Studies
Coastal Bend College
Fine Arts - Communications
Cedar Park High School
Fine Arts - Communications
Leander High School