LESLIE GRANADOS
Magna,UT
Summary
Proven track record at America First Credit Union, excelling in roles from Teller to Universal Lead Teller and Loan Officer. Demonstrated expertise in member service and problem-solving, enhancing member satisfaction and streamlining operations. Fluent in Spanish, adept at relationship building and mentoring, significantly contributing to team success and operational efficiency. Lead Teller successfully displaying customer-first mentality while interacting with members. Understanding and empathetic communicator adept in connecting with others to meet banking needs.
Overview
3
3
years of professional experience
Work History
UNIVERSAL LEAD TELLER
America First Credit Union
11.2023 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Investigated and promptly resolved issues with accounts.
- Enhanced member satisfaction by efficiently managing transactions and addressing inquiries.
- Identified potential needs through observation, questioning, and listening.
Loan Officer
America First Credit Union
04.2022 - 11.2023
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher member satisfaction.
- Developed strong relationships with customers through high levels of member service.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Teller
America First Credit Union
07.2021 - 04.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed member transactions promptly, minimizing wait times.
- Assisted members with account inquiries, resolving issues promptly and professionally.
Education
High School Diploma -
West High School
05.2019
Skills
- Positive Attitude
- Customer Service
- Problem-Solving
- Attention to Detail
- Trustworthy and Honest
- Relationship Building
- Coaching and Mentoring
- Spanish Fluency
Accomplishments
- Supervised team of 4/5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained and submitted level increase for employees.
- I was recognized multiple times by the credit union on accomplishments.
- Reaching stats on a month to month basis.
Languages
Spanish
Native or Bilingual
Timeline
UNIVERSAL LEAD TELLER
America First Credit Union
11.2023 - Current
Loan Officer
America First Credit Union
04.2022 - 11.2023
Teller
America First Credit Union
07.2021 - 04.2022
High School Diploma -
West High School