Andrea Alanis
GraniteRock
Royal Oaks,CA
7
years of professional experience
Customer-focused Sales and Service professional with 5+ years of experience supporting high-volume environments. Skilled in client communication, order management, and problem resolution. Proven ability to build strong relationships, increase customer satisfaction, and support sales growth through product knowledge and service excellence. Seeking a customer service or sales role in Las Vegas with opportunities for growth.
Work History
Retail Sales Representative
2 Years 4 Months- Build and maintain strong relationships with customers, ensuring repeat business and satisfaction
- Assist customers with product selection, recommendations, and order placement
- Support sales growth through upselling and cross-selling products
- Track and manage orders from request to completion, ensuring accuracy and timeliness
- Coordinate with internal teams to resolve customer concerns and ensure smooth service
- Provide high-quality customer support in a fast-paced, high-volume environment
Office Assistant
5 Years- Provided administrative and customer support for a busy operations team
- Handled customer inquiries, documentation, and account-related requests
- Processed invoices, applications, and records with high attention to detail
- Maintained organized files and ensured accurate data entry
- Coordinated communication between customers, vendors, and internal teams
- Assisted with reporting, audits, and daily office operations
Education
Associate of Arts
Skills
Customer Service & Client Relations
Sales Support & Upselling
Order Processing & Tracking
Conflict Resolution & Problem Solving
Account Management
Administrative Support
Data Entry & Documentation
Microsoft Office (Excel
Word
Outlook)
Team Collaboration & Communication
Timeline
Retail Sales Representative
GraniteRock
04.2024 - CurrentRead More
Office Assistant
GraniteRock
04.2019 - 04.2024Read More
Cabrillo College
Associate of Arts
Read More