Leslie Harrison
Glenshaw,PA
Summary
Results-focused retail baking sales manager with 20 years of diverse banking experience. Strategic and tactical individual with exceptional skills to direct the big picture while keeping sight of critical details. Exemplary communicator and consensus builder with keen insights into people as well as business and finance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
VP, Manager
First National Bank Of Pennsylvania
Allison Park, PA
11.2007 - Current
- Developed and implemented strategies to increase customer satisfaction and retention rates.
- Supervised staff members, provided training and mentorship, and conducted performance reviews.
- Developed and implemented strategies to increase sales and market share in the assigned region.
- Managed and maintained relationships with existing clients to ensure customer satisfaction.
- Researched complex customer issues to identify solutions or provide appropriate referrals.
- Established and implemented key performance indicators to monitor progress of business objectives.
- Developed customized loan packages for clients based on their individual financial circumstances.
- Negotiated terms of loan agreements with clients that met both parties' needs and expectations.
- Analyzed customer's financial information to determine the best banking products for them.
- Processed loan applications and prepared relevant documents for approval.
- Assisted with onboarding new employees by training them on banking procedures.
- Participated in community outreach events to promote awareness of the bank's services.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Education
Bachelor of Arts - Sociology
West Virginia University
Morgantown, WV12-1990
Skills
- Sales Results Leader
- Business Development Focus
- Client Retention Strategies
- Strong Interpersonal Skills
- Operations Management
- Mentoring and Coaching
- Performance Optimization
- Client Communication
- Sales Team Leadership
- Customer Service
- Driven Work Ethic
- Team Development
Certification
- Pennsylvania Bankers Association, Advanced School of Banking
Timeline
VP, Manager
First National Bank Of Pennsylvania
11.2007 - Current
Bachelor of Arts - Sociology
West Virginia University