Leslie Hernandez
Dallas,Texas
Overview
9
9
years of professional experience
Work History
Collections Agent
Spire
Dallas, TX
04.2025 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Front Desk Receptionist
Skinny Sekret
Dallas, TX
04.2023 - 01.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Assisted in resolving guest inquiries and concerns, promoting an excellent customer service experience.
- Maintained accurate records of visitor interactions and appointments, enhancing office organization.
- Coordinated office supply inventory and placed orders, ensuring availability of essential materials.
- Performed daily office maintenance tasks, ensuring a clean and welcoming environment for guests.
- Engaged with guests to provide information about services and facilities, enhancing overall satisfaction.
Restaurant Manager
Luchaz Pupuseria y Restaurant
Dallas, Texas
09.2021 - 04.2022
- Responsible for restaurant administrative duties including, but not limited to, invoice input, cash handling, filing, order completion, order guide/prep writing, and adjustments.
- Implemented various programs and incentives to motivate staff and increase internal revenues.
- Managed inventory and ordering of food, equipment, and supplies.
- Completed tasks related to payroll, scheduling, customer service, and human resources.
- Ensured customer satisfaction with every facet of the flooring experience, from initial greeting through order completion.
- Ensured compliance with all regulatory requirements, facilitating inspections.
- Maintained critical standards for food quality, service, cleanliness, and sanitation.
- Maintained working inventories and parts for all restaurant equipment in circulation.
- Coordinated inventory, invoicing, accounts receivable, and cost-control programs.
Assistant Manager
Cinnabon
Dallas, Texas
02.2017 - 09.2021
- Provided coaching, mentoring, and consultations to staff to enhance overall development.
- Reviewed weekly inventory charts and recorded facility needs, accordingly.
- Supported the front desk staff with daily operations and guest relations.
- Corresponded with guests to maintain high levels of satisfaction.
- Motivated the team in a fun, fast-paced environment.
Education
High School Diploma - undefined
Dallas Can Academy
Dallas06.2017
Internship At Carrell Clinic
Dallas Can Academy
Dallas, TX05.2017
Skills
- Food Safety
- Guest Services
- Punctuality
- Patience
- Infant Care
- Nanny
- Cleaning
Languages
Spanish
Elementary
Timeline
Collections Agent
Spire
04.2025 - Current
Front Desk Receptionist
Skinny Sekret
04.2023 - 01.2024
Restaurant Manager
Luchaz Pupuseria y Restaurant
09.2021 - 04.2022
Assistant Manager
Cinnabon
02.2017 - 09.2021
High School Diploma - undefined
Dallas Can Academy
Internship At Carrell Clinic
Dallas Can Academy