Leslie Hernandez
Elko
Summary
Detail-oriented Night Auditor with expertise in financial auditing software and Opera Cloud POS. Committed to ensuring data integrity and enhancing guest satisfaction through effective communication and streamlined processes.
Overview
3
3
years of professional experience
Work History
Night Auditor
Ramada by Wyndham
Elko
07.2025 - 12.2025
- Managed real-time digital financial transactions and revenue reporting, enhancing data integrity across multiple platforms.
- Served as main point of contact for guest inquiries, resolving complex reservation and billing issues to ensure first-contact resolution.
Guest Services
Baymont By Wyndham
Elko
07.2024 - 01.2025
Streamlined guest check-ins and data entry by mastering Opera Cloud POS and other digital clerical tools.
Addressed guest needs promptly and professionally through balanced multi-channel communication (phone, in-person, and digital messaging).
Night Auditor
Lodging Dynamics Hospitality Group
Elko
10.2022 - 07.2024
- Executed nightly digital audits to identify and reconcile financial discrepancies, improving reporting clarity by 15%.
- Maintained 100% accuracy in reservation records, ensuring seamless data transitions between shifts.
- Streamlined digital check-in processes by coordinating with day staff to identify and resolve system bottlenecks.
Education
High School Diploma -
Elko High School
Elko, NV04-2024
Skills
- Technical Tools: Opera Cloud POS, Financial Auditing Software, Microsoft Office Suite, CRM Data Entry
- Operational: High-volume Ticket/Request Management, Data Integrity, Remote Problem Solving
- Communication: Technical Trouble Shooting, De-escalation, Professional Email/Chat Etiquette
Timeline
Night Auditor
Ramada by Wyndham
07.2025 - 12.2025
Guest Services
Baymont By Wyndham
07.2024 - 01.2025
Night Auditor
Lodging Dynamics Hospitality Group
10.2022 - 07.2024
High School Diploma -
Elko High School