Leslie Hess
Carrollton,Texas
Summary
Dynamic customer service leader with a proven track record of exceeding sales goals and fostering strong client relationships. Passionate about understanding and addressing customer needs to ensure satisfaction while driving business growth. Committed to serving as a strategic partner by providing clarity, focus, and positive momentum in every interaction. Prepared to implement innovative solutions that lead to transformative changes in customer engagement and service excellence.
Overview
37
37
years of professional experience
Work History
Property Manager
Dynamic Capital Management
Carrollton, Texas
01.2001 - Current
- Manage properties including handling of leasing and advertising. Hire and oversee maintenance and repair work. Address customer concerns, problem solve, stay in contact with customers until problems are resolved. Handle customers in person, via email and phone calls. Provide an elevated customer experience to generate and keep loyal tenants.
Stylist
Sports Clips Hair Salon
The Colony, TX
09.2020 - 11.2025
- Facilitated positive client experiences through attentive and responsive service delivery.
- Executed diverse haircuts and styles tailored to client preferences and trends.
- Ensured workspace cleanliness and organization while upholding health and safety standards.
- Collaborated with team members to enhance service efficiency and workflow processes.
- Provided expert insights on product features and benefits to support customers in selecting suitable options.
- Delivered exceptional customer service to enhance shopping experience and drive sales.
Assistant Manager and Sales Representative
Super Cuts – Dallas-Fort Worth Territory
Texas
01.1989 - 01.2000
- Handled customer inquiries and concerns, solved problems, and provided product information to customers and employees. Created employee schedules, cut hair, maintained top sales in hair products and performance for five years in a row. Earned management trust serving as key holder, and handling opening and closing store procedures for five stores in the Metroplex area. Communicated with vendors regarding their products: back order availability, future inventory, and special orders. Described product to customers and accurately explained details of merchandise; developed many returning and satisfied customers. Successfully acquired an average of 25 new customers per month, generating significant growth in revenue and sales.
Education
Cosmetology License -
06-2025
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Newberry’s School of Cosmetology
Granada Hills, California01-1989
Skills
- Strategic sales knowledge
- Sales Training
- Organized
- Social Media Marketing
- Detail-oriented
- Team
- Motivating others
- Sales and Customer Service Management
- Cosmetology
- Schedule management
- Sales promotions
- Hair styling
- Client consultation
- Multiple priorities management
- Cleaning and sanitizing
- Customer buying habits
- Loss prevention
- Upselling and education
- Hospitality and accommodation
- Quick learner
- Appointment scheduling
- Outstanding client retention
Accomplishments
- Maintained occupancy rate at 100% for 48 months.
- Maintained [100]% or higher occupancy rate for entire length of employment.
- Oversaw multiple residential family properties totaling over 10 individual properties
Timeline
Stylist
Sports Clips Hair Salon
09.2020 - 11.2025
Property Manager
Dynamic Capital Management
01.2001 - Current
Assistant Manager and Sales Representative
Super Cuts – Dallas-Fort Worth Territory
01.1989 - 01.2000
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Newberry’s School of Cosmetology