Leslie Hill Philson
Richmond,United States
Overview
13
13
years of professional experience
Work History
IT Ops Engineer-Executive Support
Shell Information Technology International Inc.
01.2017 - Current
- Seamlessly managed the joining, moving, leaving (JML) of Shell Executives globally. Ensured IT access during the JML process achieving 100% success rate for the past 2 years
- Collaborated with other departments to facilitate successful IT transitions for executives to minimize any downtime
- Developed positive working relationships with stakeholders to effectively coordinate work activities for JML, Subscriber management, Shell Access Management and Privileged Account Management
- Provided input to team leads regarding areas for process and procedural improvement for the Executive JML process as well as Subscriber Management
- Maintained all documentation for processes I managed
- Managed all subscriber requests for Executive Support and Critical users utilizing Service NOW
- Maintained the Subscriber page for the business to review monthly where the Business would determine eligibility for the service and address inquiries regarding service cost
- Collaborated and developed a new Power Bi dashboard to replace an outdated excel file to extract data for the Executive and Critical Subscribers
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Application Support Analyst
Shell Downstream
01.2014 - 12.2016
- Provided day to day support to business users of a wide range of manufacturing applications at Shell refineries and chemical plants across the world
- Troubleshot incidents reported by end-users to schedule system changes
- Interacted with users to resolve issues and answer software-related questions.
- Conducted and supported implementation delivery with client and internal departments
- Successfully mentored and assisted the transition of L1 support to Wipro
Executive Assistant to the CIO
Shell Downstream
08.2011 - 07.2014
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings direct reports
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Worked with senior management to initiate new projects and assist in various processes.
- Coordinated events and worked on ad hoc projects.
- Responsible for developing and implementing digital boards for the DS business to display key updates
- Built relationships with CIO leadership team and Shell vendors to ensure and promote alignment of CIO's goals
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Some College (No Degree) - Business Administration
Texas Southern University
Houston, TXSkills
- Application support
- Customer Support
- Problem-solving abilities
- Data Analysis
- Support documentation
- Workflow Optimization
- Reporting skills
- Microsoft SharePoint
- Organizational Skills
- Teamwork and Collaboration
- Adaptability and Flexibility
- Continuous Improvement
Timeline
IT Ops Engineer-Executive Support
Shell Information Technology International Inc.
01.2017 - Current
Application Support Analyst
Shell Downstream
01.2014 - 12.2016
Executive Assistant to the CIO
Shell Downstream
08.2011 - 07.2014
Some College (No Degree) - Business Administration
Texas Southern University
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