Leslie Holt
Troy,NY
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
Work History
Security Dispatcher
Albany Medical Center
11.2018 - Current
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Security Officer
The College Of Saint Rose
01.2016 - 11.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
Security Officer
Universal Protection Security Services
06.2015 - 01.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded quickly to emergency situations to assess and deflect issues.
Crew Member
Dunkin' Donuts
10.2014 - 06.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
Residential Counselor
Project Independence INC
07.2010 - 08.2013
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
Education
No Degree - Criminal Justice
Hudson Valley Community College
Troy, NYHigh School Diploma -
Schoharie High School
Schoharie, NY06.2010
Skills
- Emergency Situations
- Alarm System Monitoring
- CCTV Surveillance
- Complex Problem-Solving
- Administrative Support
- Computer-Based Dispatch Systems
- Microsoft Office
- Valid Driver's License
- Report Writing and Development
- Excel Spreadsheets
- Employee Training
Timeline
Security Dispatcher
Albany Medical Center
11.2018 - Current
Security Officer
The College Of Saint Rose
01.2016 - 11.2018
Security Officer
Universal Protection Security Services
06.2015 - 01.2016
Crew Member
Dunkin' Donuts
10.2014 - 06.2015
Residential Counselor
Project Independence INC
07.2010 - 08.2013
No Degree - Criminal Justice
Hudson Valley Community College
High School Diploma -
Schoharie High School
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