Daniesha Oneal
Dispatcher
Milwaukee,WI
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
7
7
years of professional experience
Work History
Security Dispatcher
Andy Frain Security Services
02.2022 - Current
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Studied building floor plans to give directions and provide accurate information.
- Responded to several calls per day to execute service or requests for emergency and routine assistance.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Security Supervisor
Andy Frain Security Services
02.2022 - Current
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Monitored work of contractors in design, construction, and startup phases of security systems.
- Inspected security design features, installations, and programs to verify compliance with applicable standards and regulations.
- Wrote daily reports detailing visitors, incidents, and resolutions.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Responded quickly to incidents and assessed active situations for security concerns.
Home Care Worker
Iris Home Health Care
04.2017 - 01.2021
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Developed rapport to create safe and trusting environment for care.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ran errands for patients, did shopping, and picked up other necessities.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Education
High School Diploma -
Learning Entreprise Vocational Training Institute
Brown Deer, WI06.2004
Skills
- Special Projects
- Critical Thinking
- Medical Emergency Response
- Paperwork Submission
- Organizational Standards
- Emergency Situations
- Interior Patrol
- CCTV Surveillance
Timeline
Security Dispatcher
Andy Frain Security Services
02.2022 - Current
Security Supervisor
Andy Frain Security Services
02.2022 - Current
Home Care Worker
Iris Home Health Care
04.2017 - 01.2021
High School Diploma -
Learning Entreprise Vocational Training Institute