Leslie Hooker
Danville,VA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Riverside Pawn And Jewelry
Danville, VA
05.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assembly Line Production Worker
GKN Driveline
Roxboro, NC
02.2022 - 06.2022
- Assembled components according to established procedures and safety protocols.
- Loaded and unloaded parts into machines for processing.
- Cleaned tools, equipment, and workstations as needed throughout shift.
- Communicated effectively with team members regarding production goals and objectives.
Cashier
Dollar General Market
Timberlake, NC
10.2020 - 02.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
Roxboro, NC
Education
High School Diploma -
Person High School
Roxboro, NC06-2022
Some College (No Degree) -
Southern New Hampshire University
Hooksett, NHSkills
- Account updating
- Consultative Sales
- Data Collection
- Inbound and Outbound Calling
- Problem-solving abilities
- Payment Processing
- Administrative Support
- Microsoft Outlook
- Microsoft Excel
- Critical Thinking
- Customer Service
Timeline
Customer Service Representative
Riverside Pawn And Jewelry
05.2023 - Current
Assembly Line Production Worker
GKN Driveline
02.2022 - 06.2022
Cashier
Dollar General Market
10.2020 - 02.2022
Crew Member
Bojangles' Famous Chicken 'n Biscuits
High School Diploma -
Person High School
Some College (No Degree) -
Southern New Hampshire University