Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Ivers

Summary

County Records Title Searcher and Escrow Officer with over 10 years experience. Strong understanding of process and documentation of Real Estate Transactions. Experience in owning and managing businesses. Knowledge of legal documents recorded at the County. Understanding of Tax Sale Reports. Excellent at handling customer complaints, while maintaining a positive and friendly attitude. Strong ability at applying policies and procedures. Extremely motivated in assisting customers at all times.

Overview

13
13
years of professional experience

Work History

Business License Clerk/Planning Tech

Vernal City Corporation
04.2023 - Current
  • Enhanced customer satisfaction by efficiently processing license applications and ensuring accuracy in documentation.
  • Streamlined the application process for faster turnaround times, resulting in increased positive feedback from applicants.
  • Improved office organization by maintaining a well-structured filing system for all important documents and records.
  • Assisted in updating licensing policies and procedures to ensure compliance with state regulations and industry standards.

Agent Accounts Manager

Discover Financial
09.2022 - 04.2023
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.

Insurance Specialist

Self-employed
01.2011 - 09.2022
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Streamlined policy management by regularly updating client information and tracking policy changes.
  • Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
  • Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.

Education

Wasatch High School
Heber, UT
05.1989

Skills

  • Document Verification
  • Policy Knowledge
  • Notary
  • Detail Oriented
  • Community Partnering
  • "People First" Attitude
  • Professionalism
  • Independent Worker

Timeline

Business License Clerk/Planning Tech

Vernal City Corporation
04.2023 - Current

Agent Accounts Manager

Discover Financial
09.2022 - 04.2023

Insurance Specialist

Self-employed
01.2011 - 09.2022

Wasatch High School
Leslie Ivers