Leslie Jackson
Greenville,SC
Summary
Highly motivated individual with skills to develop and coach team members to achieve performance expectations. Over 10 years of customer service and expertise in solving disputes using customer resolution techniques. Well versed in Microsoft Word Outlook, PowerPoint and Excel. Perform exceptionally in a high-volume and deadline-driven environment. Strong communication skills both verbal and written. I am extremely passionate about customer experience and driving team results.
Overview
11
11
years of professional experience
Work History
Licensed Cosmetologist and Salon owner
Luxurious Queen Haircare
Mauldin , SC
06.2017 - Current
- One on one client consultation
- Implemented Client Relationship Management tools
- Maintained all client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Post-Closing/ Risk Management /Collateral Release
TD Bank
Greenville, SC
05.2012 - 12.2016
- Reviewed Consumer and SB loans for exceptions
- Maintain weekly commercial reports within SLA
- Review and certify paid notes, titles and mortgages
- Daily monitoring of consumer and booking mailbox
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Team Lead
Samsung Call Center, E-commerce Group
Simpsonville, SC
06.2011 - 04.2012
- Assisted customers with online orders, purchase tracking and first call resolution
- Initiated individual and team up-sell techniques to increase sales, productivity and revenue.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Legal Assistant
Attorney Fletcher
Greenville, SC
12.2010 - 06.2011
- Organize work by reading and routing correspondence; collecting information; interacting with client third parties and other legal cancel
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Analyzed client balance sheets for auditing purposes.
- Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.
- Monitoring of Attorney schedule by maintaining office calendar, arranging meetings and conferences
- Maintain Client Confidentiality.
Education
Certification - Cosmetology
Paul Mitchell The School - Greenville, SC
Atlanta, GA04.2017
Diploma -
Wade Hampton High School
Greenville, SC06.2006
Skills
- Word Processing
- Payment Transactions
- Electronic Calendar Management
- Organizational Systems
- Salon Management
- Client Evaluation
Timeline
Licensed Cosmetologist and Salon owner
Luxurious Queen Haircare
06.2017 - Current
Post-Closing/ Risk Management /Collateral Release
TD Bank
05.2012 - 12.2016
Customer Service Team Lead
Samsung Call Center, E-commerce Group
06.2011 - 04.2012
Legal Assistant
Attorney Fletcher
12.2010 - 06.2011
Certification - Cosmetology
Paul Mitchell The School - Greenville, SC
Diploma -
Wade Hampton High School
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