Summary
Overview
Work History
Education
Skills
Timeline
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LESLIE JONES

KANSAS CITY,MO

Summary


Recent graduate with foundational knowledge in Medical Assisting/Phlebotomy and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

11
11
years of professional experience

Work History

Group Lead

Urban Outfitters FC
08.2021 - 09.2022
  • Manage time and attendance for operatives within area of responsibility and support supervisor with people management issues, with staff on a regular basis to make them aware of priorities, targets and operational requirements
  • Produce regular reports and statistics as and when required
  • Oversee a team of 20+ warehouse workers to ensure orders are filled accurately and timely
  • When necessary, physically assist with production.

Customer Service Representative

Sunstate Land Service
06.2017 - 05.2021
  • Responded to 35-50 inbound calls daily in call center setting and at home
  • Provided customer service, such as clarification of issues and disputes regarding billing statements
  • Dispatched work orders to various vendors for necessary services and repairs for renters.

Administrative Assistant

Prestige Unlimited
11.2013 - 05.2017
  • Professionally answered multi lined phone
  • Scheduled and confirmed appointments
  • Mailed, faxed, or arranged for delivery of legal correspondence to clients
  • Assisted attorneys in collecting information such as employment, medical, and other records
  • Drafted and typed office memos.

Collections Representative

NCO Financial Services
04.2011 - 08.2013
  • Arranged for payments and/or arrangements, based on customers’ financial situations and payment history
  • Received and processed payments and posted amounts paid to customer accounts
  • Advised and persuaded customers to pay amounts due on cellular and home internet accounts
  • Negotiated resolutions regarding issues with customer accounts and thoroughly noted accounts of agreements made and actions taken
  • Restored services
  • Documented accounts.

Education

Medical Assistant - Medical Assisting

Me 2 You Career Academy
Kansas City, MO
10.2024

Skills

  • Verbal and written communication
  • Relationship Building
  • Continuous Improvement
  • Schedule Coordination

Timeline

Group Lead

Urban Outfitters FC
08.2021 - 09.2022

Customer Service Representative

Sunstate Land Service
06.2017 - 05.2021

Administrative Assistant

Prestige Unlimited
11.2013 - 05.2017

Collections Representative

NCO Financial Services
04.2011 - 08.2013

Medical Assistant - Medical Assisting

Me 2 You Career Academy

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LESLIE JONES