LESLIE JONES
KANSAS CITY,MO
Summary
Recent graduate with foundational knowledge in Medical Assisting/Phlebotomy and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
11
11
years of professional experience
Work History
Group Lead
Urban Outfitters FC
Kansas City
08.2021 - 09.2022
- Manage time and attendance for operatives within area of responsibility and support supervisor with people management issues, with staff on a regular basis to make them aware of priorities, targets and operational requirements
- Produce regular reports and statistics as and when required
- Oversee a team of 20+ warehouse workers to ensure orders are filled accurately and timely
- When necessary, physically assist with production.
Customer Service Representative
Sunstate Land Service
Overland Park
06.2017 - 05.2021
- Responded to 35-50 inbound calls daily in call center setting and at home
- Provided customer service, such as clarification of issues and disputes regarding billing statements
- Dispatched work orders to various vendors for necessary services and repairs for renters.
Administrative Assistant
Prestige Unlimited
Kansas City
11.2013 - 05.2017
- Professionally answered multi lined phone
- Scheduled and confirmed appointments
- Mailed, faxed, or arranged for delivery of legal correspondence to clients
- Assisted attorneys in collecting information such as employment, medical, and other records
- Drafted and typed office memos.
Collections Representative
NCO Financial Services
Kansas City
04.2011 - 08.2013
- Arranged for payments and/or arrangements, based on customers’ financial situations and payment history
- Received and processed payments and posted amounts paid to customer accounts
- Advised and persuaded customers to pay amounts due on cellular and home internet accounts
- Negotiated resolutions regarding issues with customer accounts and thoroughly noted accounts of agreements made and actions taken
- Restored services
- Documented accounts.
Education
Medical Assistant - Medical Assisting
Me 2 You Career Academy
Kansas City, MO10.2024
Skills
- Verbal and written communication
- Relationship Building
- Continuous Improvement
- Schedule Coordination
Timeline
Group Lead
Urban Outfitters FC
08.2021 - 09.2022
Customer Service Representative
Sunstate Land Service
06.2017 - 05.2021
Administrative Assistant
Prestige Unlimited
11.2013 - 05.2017
Collections Representative
NCO Financial Services
04.2011 - 08.2013
Medical Assistant - Medical Assisting
Me 2 You Career Academy