Leslie Jurado
Dallas,TX
Summary
Results-driven Warranty Administrator with a forward-thinking and organized approach to checking details, following up with manufacturers and maintaining high customer satisfaction. Top-notch strengths in time management, multitasking, and communication. Bringing many years of experience in the field.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Warranty Administrator
Fenix Protect
Addison , TX
01.2021 - Current
- Resolved discrepancies in warranty coverage for customers.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Assisted new policyholders with processing claims.
- Ensured compliance with applicable laws governing consumer protection rights when dealing with warranty claims.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Investigated customer complaints regarding product defects and non-compliance with warranties.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Collaborated with fellow team members to manage large volume of claims.
- Handled modification and updating of policies.
- Provided technical support to customers regarding product warranties and returns.
- Utilized problem solving skills to resolve customer disputes quickly and efficiently.
Marketing Manager
Xanders
Dallas, TX
12.2019 - 10.2021
- Recommended policy changes to improve marketing tactics and strategies.
- Coordinated with external vendors to produce promotional items such as t-shirts and mugs.
- Built relationships with influencers in the industry for increased visibility.
- Tracked, analyzed and reported on marketing program results.
- Managed the design and production of promotional materials, such as websites and brochures.
- Drove consistent, relevant traffic and leads from our social network presence.
- Assisted in developing pricing strategies that maximize profits while maintaining customer loyalty.
- Supervised creation of marketing materials and collateral.
- Supervised the department and provided guidance and feedback to other marketing professionals.
- Coordinated marketing events for showcasing product and service offerings.
Education
High School Diploma -
Garland High School
Garland Tx 06-2007
Some College (No Degree) - Medical
Everest College
Dallas, TXSkills
- Warranty processing
- Claims investigation
- Policy modification
- Technical support
- Customer relationship management
- Consumer protection compliance
- Marketing strategy
- Team collaboration
- Attention to detail
- Paperwork processing
- Records review
- Financial tracking
- Billing software
- Data entry
Timeline
Warranty Administrator
Fenix Protect
01.2021 - Current
Marketing Manager
Xanders
12.2019 - 10.2021
High School Diploma -
Garland High School
Some College (No Degree) - Medical
Everest College