Seeking an opportunity to contribute my positive attitude, adaptability, strong work ethic, and strong relationship-building skills to not only challenge myself in a new role at Webstaurant, but to make a positive impact with our best customers.
Work History
Customer Solutions Specialist
1 Year 2 Months
WebstaurantStore | 04.2025 - Current
Assisting customers through effective communication and problem-solving techniques.
Assisting customers with complex situations by utilizing experience, product knowledge, and other departments to take care of the customer's needs.
Positively impact my team in my role as a Moralar by adding fun activities that bring us closer together and help each other grow professionally.
Building relationships across teams and within my own team.
Consistently has the highest "helpful" chats on my team.
Consistently meets KPI's.
Assistant Manager
19 Years
In-N-Out Burger | 06.2006 - 06.2025
Assisting the Store Manager to implement his vision and goals as well as implementing my own ideas with the support of the Store Manager.
Assisting the Store Manager in managing a crew of 100.
Developing the lower level managers in their skills and holding them accountable to company policy.
Interviewing, hiring, and training new hires as well as developing the existing crew
Running daily operations, ordering and inventory, and ensuring we have enough staff on shift to take care of customers at a high level.
Holding associates to a high standard and to company policies along with coaching and disciplining if necessary, including termination.
Planning and running store meetings and workshops.
Managing and multitasking projects and operations in a fast paced environment.
Handling stressful situations while maintaining the high standards of the company and managing the crew.
Performing administrative tasks such as writing the schedule, creating work orders, making phone calls, auditing labor hours and other miscellaneous paperwork, etc.
Assisting the Divisional Manager in implementing his vision and goals for our division and store.
Associate
7 Months
Victoria Secret PINK | 11.2013 - 06.2014
Took care of customers and their needs, fitted them for bras, and helped them find specific clothes or sizes.
Made sure the clothes on the sales floor stayed organized and looked neat.
Restocked the sales floor in the mornings before opening and ensured the store looked clean and neat.
Redecorated the sales floor when new merchandise designs were released.
Colorguard Instructor
2 Years 8 Months
Damonte Ranch High School | 08.2010 - 04.2013
Taught high school students with no experience how to spin flags, rifles, and dance movements as part of the Colorguard.
Ran after school practices as well as weekend performance and competitions
Assisted the Band Director with his goals and visions for the Colorguard part of the band program.
Choreographed the shows that the Colorguard performed during marching band competitions as well as the Winter Guard competitions.
Sandwich Artist
1 Month
Subway | 06.2005 - 07.2005
I made sandwiches and took care of customers.
Education
Undergrad (not completed)
Edward C. Reed High School | Sparks, NV | 05-2008
I graduated with a 3.8 GPA and received an Honors degree. I participated in multiple clubs/teams and activities as well as held multiple leadership roles and received 5 Varsity letters.
GPA: 3.8 GPA
Undergrad (not completed) - Undecided
University of Nevada, Reno | Reno, NV | 05-2010
Took 2 years of prerequisite courses with the focus being on business and communications.
High School Diploma
Edward C. Reed High School | Sparks, NV | 05-2008
I graduated with a 3.8 GPA and received an Honors degree. I participated in multiple clubs/teams and activities as well as held multiple leadership roles and received 5 Varsity letters.