Leslie Kuykendall
Farmers Branch,TX
Overview
15
15
years of professional experience
Work History
Sales Experience Manager
Park Place Volvo
Dallas,TX
08.2014 - Current
- Led multiple customer experience initiatives to enhance satisfaction and retention rates.
- Analyzed customer feedback to identify trends and implement process improvements.
- Developed strong customer relationships to enhance satisfaction and drive repeat business.
- Conducted thorough vehicle presentations, highlighting key features and benefits to customers.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Trained new sales team members on product knowledge and effective sales techniques.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Implemented follow-up strategies to nurture leads and convert inquiries into sales opportunities.
- Helped with weekly sales meetings, sharing best practices and motivating team members towards achieving targets.
- Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
Store Manager
H&M Company USAInc
Town East Mall
01.2011 - 08.2014
- Led daily store operations, ensuring optimal customer service and efficient workflow.
- Managed inventory levels, reducing stock discrepancies through systematic audits.
- Developed team training programs to enhance product knowledge and sales techniques.
- Implemented visual merchandising strategies to improve store aesthetics and customer engagement.
- Analyzed sales data to identify trends, adjusting strategies for increased profitability.
- Fostered a collaborative team environment, driving employee morale and retention rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Bachelor of Arts - Political Science And Government
University of Texas At Austin
Austin, Texas, TXSkills
- CRM/CDK/Dealertrack software proficiency
Top SEM at Volvo/multiple years runner up
Have won top sales Experience manager and been second for multiple years
Timeline
Sales Experience Manager
Park Place Volvo
08.2014 - Current
Store Manager
H&M Company USAInc
01.2011 - 08.2014
Bachelor of Arts - Political Science And Government
University of Texas At Austin