Leslie Lawson
Clanton,AL
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep Dental care services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
5
5
years of professional experience
Work History
Practice Manager
Diamond Smiles Hoover-Dr. Samuel Chambers
Hoover , AL
06.2024 - Current
- Planning and directing the daily operations of the dental office. Development and implementation of practices and strategies designed to maximize staff effectiveness, professionalism, and the highest level of patient service available.
- Typical daily functions include accounts payable, employee scheduling, and maintaining staffing levels commensurate with ensuring rapid, but complete, patient services and care at a minimum of company expense.
- Training staff and educating patients on third-party accommodations available in order to ensure that each patient is able to follow the recommended treatment plan.
- Support can range from assisting as chairside service to the providers, prepping patient rooms for dental assistants, and covering front desk duties for office staff during high patient volume.
- Consult with each and every patient in an effort to assess overall satisfaction with dental care and pricing, in addition to offering third-party financing.
- Work closely with other departments to ensure proper support for overall practice operations.
- Files all dental insurance claims electronically and on paper, including X-rays, narratives, and periodontal chart attachments.
- Posting insurance checks and EFTs.
- Daily deposit, end of day, end of month, and end of year reporting.
- Submits accurate payroll to the payroll company.
- Hosting daily team huddles, monthly team meetings and individual coaching.
Practice Manager
Luma Dentistry-Dr. Elizabeth A. Lucas, DMD
Gardendale , AL
01.2023 - 01.2024
- The Practice Manager position consisted of all duties and responsibilities listed above in the Diamond Smiles Practice Manager position.
Office Manager/Oral Surgery Coordinator
Aspen Dental-Dr. Joby Collins DMD
Tupelo, MS
02.2020 - 12.2022
- This Office Manager position consisted of all duties and responsibilities listed above in the Diamond Smiles Practice Manager position, as well as those of the Oral Surgeon Coordinator and manager of our in-house laboratory staff.
- While serving in this position, I was able to meet with each patient in an effort to assess overall satisfaction with dental care, in addition to offering third-party financing options in an effort to make critical services affordable to each and every Aspen patient.
Education
Associate of Science - Health Information Management
Itawamba Community College
Fulton, MS05-2012
Skills
- Practice management
- Staff development
- Policy and procedure development
- Performance metrics
- Schedule management
- Patient consulting
Timeline
Practice Manager
Diamond Smiles Hoover-Dr. Samuel Chambers
06.2024 - Current
Practice Manager
Luma Dentistry-Dr. Elizabeth A. Lucas, DMD
01.2023 - 01.2024
Office Manager/Oral Surgery Coordinator
Aspen Dental-Dr. Joby Collins DMD
02.2020 - 12.2022
Associate of Science - Health Information Management
Itawamba Community College
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