Leslie Luciano Alvarez
Tampa,FL
Summary
Highly motivated and organized professional with over 10yrs of interactive customer service experience in a variety of work settings, with a strong willingness to learn and expand my knowledge.
Overview
11
11
years of professional experience
Work History
Passenger Service Agent
Silver Airways
10.2021 - Current
- Greet and check in guest
- Create and manage guest reservations
- Perform boarding gate functions
- Manage flight operations
- Assist with Baggage Services and Baggage Tracing
- Communicate with guest in regards to baggage tracing and delivery via phone/email
- Handle guest questions and concerns
Passenger Service Agent
Spirit Airlines
09.2018 - 03.2021
- Greet and check in guest
- Create and manage guest reservations
- Perform boarding gate functions
- Manage flight operations
- Assist with Baggage Services and Baggage Tracing
- Communicate with guest in regards to baggage tracing and delivery via phone/email
- Handle guest questions and concerns
Teacher’s Aide/Administrative Assistant
Carlton Academy
01.2017 - 09.2018
- Provide basic needs for children
- Establish and enforce rules of behavior for children in their classrooms
- Develop and maintain positive relationships with children and parents
- Manage classroom activities including lessons, play, breaks and meals
- Reach out to prospective clients and schedule tours
- Provide information of lesson plans and schedules of each classroom and their age group
- Manage client billing accounts and collect payment for special events and activities
- Manage, update and organize client files
Cashier/Assistant Store Manager
Family Dollar
06.2014 - 01.2017
- Greet and assist customers
- Process register transactions
- Order and receive merchandise
- Assist with unloading truck deliveries
- Organize and stock merchandise
- Direct, supervise and evaluate work activities of employees
- Transport daily deposits to the bank
Education
High School Diploma -
Thomas Jefferson High School
Tampa, FL06.2014
Skills
- Customer service management
- Strong organization
- Detail-oriented
- Flexible schedule
- Microsoft office
- Phone and email etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Passenger Service Agent
Silver Airways
10.2021 - Current
Passenger Service Agent
Spirit Airlines
09.2018 - 03.2021
Teacher’s Aide/Administrative Assistant
Carlton Academy
01.2017 - 09.2018
Cashier/Assistant Store Manager
Family Dollar
06.2014 - 01.2017
High School Diploma -
Thomas Jefferson High School
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