Leslie L Vega
Edinburg,Tx
Summary
I am an experienced store manager seeking to secure a responsible career opportunity where I can fully utilize my training and skills, while making a significant contribution to the success of the company.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
14
14
years of professional experience
Work History
Store Manager
Cotton On
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Cosmetic Counter Manager for YSL and Giorgio Arman
Dillard's
11.2022 - 09.2023
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
- Improved overall efficiency at the cosmetic counter by implementing new organizational systems for inventory management.
- Coordinated successful product launches by collaborating closely with marketing teams on promotional materials and event logistics.
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
SHOP MANAGER
BCBGMAXAZRIA
01.2015 - 01.2020
- Lead the team in providing superior customer service.
- Created business strategies to attract new customers, expand store traffic and enhance profitability.
- Hire, trained and new staff.
- Prepare detailed reports on buying trends, customer requirements and profits
STORE MANAGER
BCBGMAXAZRIA
01.2012 - 01.2013
- Provided the best customer service excellence to every aspect of the store including store appearance, display of merchandise, product placement, layout and selling procedures.
- Ensure strategic sales goals were met by maximizing sales and gross profit, reviewing stores performance, controlling expenses and managing inventory.
- Hire and trained new staff.
Education
Licensed Esthetician -
Vogue College of Cosmetology
01.2021
Associate Degree - Psychology
South Texas College
01.2006
Skills
- Effective problem resolution
- Customer service management
- Proficient in task management
- Retail operations management
- Coaching and guidance
- Team development
- Visual merchandising strategies
- Talent acquisition
- Goal setting and evaluation
Languages
Spanish
Full Professional
Timeline
Store Manager
Cotton On
10.2023 - Current
Cosmetic Counter Manager for YSL and Giorgio Arman
Dillard's
11.2022 - 09.2023
SHOP MANAGER
BCBGMAXAZRIA
01.2015 - 01.2020
STORE MANAGER
BCBGMAXAZRIA
01.2012 - 01.2013
Associate Degree - Psychology
South Texas College
Licensed Esthetician -
Vogue College of Cosmetology
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