Leslie Lynch
Office Manager
Colorado Springs,CO
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Service-focused office manager bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in quickbooks with 4 years of expertise in related roles.
Overview
7
7
years of post-secondary education
5
5
years of professional experience
Work History
Office Manager/Bookkeeper
Desert Devil Heating And Cooling
San Tan Valley, AZ
12.2015 - 12.2019
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Handled all incoming business and client requests for information.
- Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Added documents to file records and created new records to support filing needs.
- Obtained scanned records and uploaded into database.
- Carried out day-day-day duties accurately and efficiently.
- Directed all dispatching, routing and tracking of [Number] fleet vehicles.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Customer Service Representative
Alorica for Verizon
Colorado Springs, CO
02.2012 - 10.2012
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Maximized business potential by providing excellent customer service.
- Educated customers on company systems, form completion, and access to services.
Education
REC 33, Certificate of Completion of Pre-licensing Course in Real Estate - Real Estate
10.2019 - 10.2020
Some College - Nursing
01.2016 - 05.2018
High School Diploma -
08.2003 - 05.2007
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Accounting
Accounts Payable
Accounts Receivable
Accounts
Receivable
Bookkeeping
Business Development
Cash Handling
Customer Service
Data Entry
Financial
General Ledger
Office
Office Management
Organizational Skills
Quick books
QuickBooks
Real Estate
Report Writing
Sales Experience
Phone
Timeline
Colorado Real Estate School - REC 33, Certificate of Completion of Pre-licensing Course in Real Estate, Real Estate
10.2019 - 10.2020
Maricopa Community Colleges - Mesa Community College - Some College, Nursing
01.2016 - 05.2018
Office Manager/Bookkeeper - Desert Devil Heating And Cooling
12.2015 - 12.2019
Customer Service Representative - Alorica for Verizon
02.2012 - 10.2012
Lewis Palmer High School - High School Diploma,
08.2003 - 05.2007
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